The Quality Coach's Handbook
Mastering the Quality Coach Role in Organisations
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About
About the Book
The book explains the quality coach role and how to perform it, including workshops with instructions and templates that guide you. For senior engineering leadership, including CTOs and VPs of Engineering, you have guidelines and heuristics if you are considering using a quality assistance model. If you are a director of quality engineering or test manager tasked with rolling out an operating model, there are frameworks and guidelines around job descriptions and career paths
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Author
About the Author
Anne-Marie is the lead advocate for quality engineering, navigating change, and ensuring quality remains top of mind for everyone. Her years of experience as Director of Engineering at Culture Amp, Head of Engineering at Tyro Payments, as a quality engineering consultant, and as a test automation engineer stand her in good stead. Anne-Marie is currently working at Telstra, where she is the principal of test automation tooling.
An adjunct lecturer at the University of Technology, Sydney, and instructor of BBST, Anne-Marie has extensive experience teaching and coaching software professionals and product teams.
Anne-Marie’s technical background as an Electronic Engineer has enabled her to speak to technical and product expertise. Anne-Marie is an international keynote speaker who has spoken at multiple international conferences
Episode 316
An Interview with Anne-Marie Charrett
Translations
Translations
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Translation Bundles
The Quality Coach's Handbook (日本語版) + The Quality Coach's Handbook
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Das Handbuch des Qualitätscoaches (Deutsche Ausgabe) + The Quality Coach's Handbook
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Manual del Coach de Calidad (Edición en Español) + The Quality Coach's Handbook
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Le Guide du Coach Qualité (Édition Française) + The Quality Coach's Handbook
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Manual do Coach de Qualidade (Edição em Português do Brasil) + The Quality Coach's Handbook
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Manual do Treinador da Qualidade (Edição em Português) + The Quality Coach's Handbook
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Il Manuale del Coach della Qualità + The Quality Coach's Handbook
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The Quality Coach's Handbook (简体中文版) + The Quality Coach's Handbook
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品質教練手冊 (繁體中文版) + The Quality Coach's Handbook
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Podręcznik Trenera Jakości (Polskie Wydanie) + The Quality Coach's Handbook
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품질 코치의 핸드북 (한국어판) + The Quality Coach's Handbook
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Het Handboek voor de Kwaliteitscoach (Nederlandse Editie) + The Quality Coach's Handbook
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The Quality Coach's Handbook (Türkçe Baskı) + The Quality Coach's Handbook
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Kvalitetscoachens handbok (Svensk Utgåva) + The Quality Coach's Handbook
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A Minőségi Edző Kézikönyve (Magyar Kiadás) + The Quality Coach's Handbook
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Panduan Pelatih Mutu (Edisi Bahasa Indonesia) + The Quality Coach's Handbook
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คู่มือโค้ชด้านคุณภาพ (ฉบับภาษาไทย) + The Quality Coach's Handbook
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Příručka kouče kvality (České vydání) + The Quality Coach's Handbook
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Priručnik kvalitetnog kouča (Izdanje na Bosanskom) + The Quality Coach's Handbook
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ਗੁਣਵੱਤਾ ਕੋਚ ਦੀ ਪੁਸਤਕ (ਪੰਜਾਬੀ ਸੰਸਕਰਣ) + The Quality Coach's Handbook
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Manualul Mentorului pentru Calitate (Ediție în Limba Română) + The Quality Coach's Handbook
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Kvalitetscoachens Håndbok (Norsk Utgave) + The Quality Coach's Handbook
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Kvalitetscoachens Håndbog (Dansk Udgave) + The Quality Coach's Handbook
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गुणवत्ता प्रशिक्षक की मार्गदर्शिका (हिंदी संस्करण) + The Quality Coach's Handbook
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Priručnik trenera kvalitete (Hrvatsko izdanje) + The Quality Coach's Handbook
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Το Εγχειρίδιο του Συμβούλου Ποιότητας (Έκδοση στα Ελληνικά) + The Quality Coach's Handbook
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מדריך מאמן האיכות (מהדורה עברית) + The Quality Coach's Handbook
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Testimonials
Reader Testimonials
"The Quality Coach evolves software quality - from gatekeeping to enabling, from phase-based to continuous, from individual expertise to collective capability. Just as Extreme Programming transformed how we think about development practices, Quality Coaching transforms how teams own and improve quality. It's not about having a safety net; it's about teaching everyone to fly."
Kent BeckProgrammerThe Quality Coach book contains the most quality content about quality engineering topics. I have been referring to it for years and have tried many things in my context that worked really well, so they became a habit and a way of working.
Irja StraussQuality Engineering LeadAs a test manager, quality coach and trainer I am always looking for ways of improving my way of working, and ways to support my team in the best possible way. Finding the book Quality Coaching and website owned by Anne-Marie Charett has been a great inspiration for me, and I am looking forward to the newsletters from Anne-Marie every time. Getting better at facilitation, running workshops, coaching my team to improve our way of focusing on quality - there is inspiration to find for all this and much more in the book. So THANK YOU Anne-Marie :-)
Gitte OttosenExpert Test ConsultantWer seine Karriere vom Test Manager oder Tester hin zu einem Quality Coach ausbauen möchte, kommt an Anne-Maries Tipps nicht vorbei. Man bekommt eine gute Leitlinie auf was es ankommt. Ich habe Anne-Maries Tipps immer gerne aufgegriffen, wenn ich nicht wusste, wie ich es in Worte und Aktionen fassen kann. Neben Janet Gregory, Lisa Crispin, sowie Dorothy Graham gehört Anne-Marie zu denen, die mir bisher die meiste Inspiration in meinem Testerleben gegeben haben.
Joerg SieversTest Service Spezialist
Contents
Table of Contents
- About this book
- Preface
- Foreword by Lisa Crispin
- Intended Audience
- How the Quality Coach Role came about
- What is a Quality Coach ?
- Managing Expectations
- Diversity in the Quality Coach Role
- How do I know I’m a Quality Coach?
- Moving to a Quality Coach Role
- 13 Low Cost Ideas to start Quality Coaching right away
- Quality Coach Role & Responsibilities
- Quality Coaching Dynamics Model
- When to Coach, Mentor or Train
- Team Motivation & Ability
- Delivery Process for Quality Coaching
- Running team-based quality coaching sessions
- Follow the energy
- Energy across teams
- Finding the energy
- Focusing on Frictionless
- Experiments in Quality Coaching
- Habits in Quality
- Teachable moments in Quality Coaching
- Pair Testing
- Shu Ha Ri in Quality Coaching
- Coaching Upwards
- Five Quality Coaching Tips (when coaching 10+ teams)
- Maturity Models and North Stars
- Change Management
- What is Quality?
- Emergent Quality
- A mix of ideas on Contemporary Quality Engineering
- Quality is a black hole
- Prevent, Detect, Recover
- 3 Hats
- Using AI in Quality Coaching
- The Software Mechanic
- Kent Beck’s 3X Model and Quality (a quality coach perspective)
- Cost of Change in SaaS
- Who is accountable for Quality?
- Boost your engineering capability with this growth-focused framework
- Why the Quality Coach model could fail
- How different roles play a part in quality
- 3 Lens Quality Coach Model
- Exploratory Testing in Team Topologies
- Quality Coach Career Paths
- Hiring Quality Coaches
- Quality Coach Team Operating Model
- Quality Coach Reporting Structures
- What is Quality?
- ⛵Quality Coach Sailboat Workshop
- Quality Coach: a team approach to mapping “the work”
- Team Exploratory Testing Session
- Improve Your Sprint Planning with the Story Impact Checklist
- Example Mapping for Quality Coaches
- Team Test Strategy Workshop for Quality Coaches
- Create a Team Test Automation Strategy
- Build a culture of learning by amplifying team wins
- Accelerate your quality culture by identifying your engineering capability needs
- Quality Opportunity Solution Tree
- Gap analysis in Devops
- Quality Health Checks
- Building Cross-Functional expertise in a team
- Create a Quality Coach Job Description
- Additional Materials
Contributor
About the Contributors
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