The Quality Coach's Handbook
The Quality Coach's Handbook
Mastering the Quality Coach Role in Organisations
About the Book
The book explains the quality coach role and how to perform it, including workshops with instructions and templates that guide you. For senior engineering leadership, including CTOs and VPs of Engineering, you have guidelines and heuristics if you are considering using a quality assistance model. If you are a director of quality engineering or test manager tasked with rolling out an operating model, there are frameworks and guidelines around job descriptions and career paths
About the Author
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About the Contributors
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Reader Testimonials
Irja Strauss
Quality Engineering Lead
The Quality Coach book contains the most quality content about quality engineering topics. I have been referring to it for years and have tried many things in my context that worked really well, so they became a habit and a way of working.
Gitte Ottosen
Expert Test Consultant
As a test manager, quality coach and trainer I am always looking for ways of improving my way of working, and ways to support my team in the best possible way. Finding the book Quality Coaching and website owned by Anne-Marie Charett has been a great inspiration for me, and I am looking forward to the newsletters from Anne-Marie every time. Getting better at facilitation, running workshops, coaching my team to improve our way of focusing on quality - there is inspiration to find for all this and much more in the book. So THANK YOU Anne-Marie :-)
Table of Contents
- About this book
- Intended Audience
- Why I wrote this book
- How the Quality Coach Role came about
- What is a Quality Coach ?
- Managing Expectations
- Diversity in the Quality Coach Role
- How do I know I’m a Quality Coach?
- Moving to a Quality Coach Role
- 13 Low Cost Ideas to start Quality Coaching right away
- Quality Coach Role & Responsibilities
- Quality Coaching Dynamics Model
- When to Coach, Mentor or Train
- Team Motivation & Ability
- Delivery Process for Quality Coaching
- Running team-based quality coaching sessions
- Follow the energy
- Energy across teams
- Finding the energy
- Focusing on Frictionless
- Experiments in Quality Coaching
- Habits in Quality
- Teachable moments in Quality Coaching
- Pair Testing
- Shu Ha Ri in Quality Coaching
- Coaching Upwards
- Five Quality Coaching Tips (when coaching 10+ teams)
- Maturity Models and North Stars
- Change Management
- What is Quality?
- Emergent Quality
- A mix of ideas on Contemporary Quality Engineering
- Quality is a black hole
- Prevent, Detect, Recover
- 3 Hats
- Using AI in Quality Coaching
- The Software Mechanic
- Kent Beck’s 3X Model and Quality (a quality coach perspective)
- Cost of Change in SaaS
- Leading Quality
- Who is accountable for Quality?
- Boost your engineering capability with this growth-focused framework
- Why the Quality Coach model could fail
- How different roles play a part in quality
- Organisation Structures
- Impact of Quality Coach on an organisation
- Exploratory Testing in Team Topologies
- Quality Coach Career Paths
- Hiring Quality Coaches
- Quality Coach Team Operating Model
- Quality Coach Reporting Structures
- ⛵Quality Coach Sailboat Workshop
- Quality Coach: a team approach to mapping “the work”
- Team Exploratory Testing Session
- Quality Coach: a team approach to mapping “the work”
- Improve Your Sprint Planning with the Story Impact Checklist
- Example Mapping for Quality Coaches
- Team Test Strategy Workshop for Quality Coaches
- Create a Team Test Automation Strategy
- Build a culture of learning by amplifying team wins
- Accelerate your quality culture by identifying your engineering capability needs
- Quality Opportunity Solution Tree
- Gap analysis in Devops
- Quality Health Checks
- Building Cross-Functional expertise in a team
- Create a Quality Coach Job Description
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