Practical Ways to Lead and Serve—Manage—Others
This book is 75% complete
Last updated on 2019-08-04
About the Book
As a manager, do you feel as if you’re stuck between what the organization wants and what the people need? Your bosses may believe:
- That you need to measure the time people spend in the office to understand their productivity.
- That you need to reinforce individual work, especially with performance reviews.
- That people are “resources” you can plug and play where you need them.
All these myths (and more) mean you don’t manage as you might. You and the organization create dis-engagement. You might even push people away to find a job elsewhere.
In this book, you’ll learn to see how common—but ill-advised—management practices repel people, instead of attracting them. And, you’ll learn what you can do instead.
Learn to build trust and respect with congruence, and practice management with integrity.
About the Author
Bundles that include this book
Table of Contents
- Acknowledgments
- About this Early Release
-
Lead and Serve Others
- Leadership is an Integral Part of Management
- Examine Your Management Assumptions
- Managers Create and Refine the Culture
- How Safe Do You Feel?
- How Much Trust Do You Offer?
- Encourage Flow Efficiency
- Serve Others with Integrity
-
How Many People Can You Serve as a Manager?
- Illusion: You Can Manage Any Number of People as a Manager
- What Do First-Line Managers Do?
- What’s a Reasonable Number of People to Manage?
- People Want to Learn
- You Are Not the Sole Source of Knowledge
- Build Trusting Relationships With Your Team
- Focus on Serving, not Controlling
-
Do I Really Need to Tell Someone How They’re Doing?
- Trap: People Should Just Know How They’re Doing
- Manage Your Feedback Words
- Practice Effective Feedback
- People Need Transparency
-
Is Measuring Time at Work or in Meetings Useful?
- Illusion: I Can Measure the Work by Where People Spend Time
- Time Is Not Results
- How Much Hours in a Day?
- Manage the Work in Progress
- Which Meetings Can We Kill?
- What Does Your Day Look Like?
- When Do You Need to Respond?
- Measure Results, Not Time Spent
- Experiment with the Number of Hours per Week
- Measure Results, Not Time
-
How Can You Tell if People Are Engaged?
- Myth: I Need to Know People Are Invested
- Management Work is Different From Technical Work
- I’m Invested, Why Aren’t They?
- What’s the Real Problem?
- Consider Your Options to Increase Engagement
-
How Do You Know People are Working Hard?
- Myth: If You’re Not Typing, You’re Not Working
- Managers Want to Know You’re Working
- Working Uses Many Formats
- Recharge Yourself
- What Do Managers See?
- Consider Team-Based Options for Work
-
What Value do Performance Reviews Offer?
- Myth: Performance Reviews Are Useful
- Avoid Evaluation
- Self-Assessment Doesn’t Work, Either
- Feedback Works
- Feedback Is a Team Problem, Not a Management Problem
- Consider These Alternatives to Performance Reviews
-
Do People Ever Need External Credit?
- Myth: People don’t need credit
- Always Give Credit for Work Other People Perform
- Fix Miscommunications When They Occur
- Consider Formal Appreciations
- Taking Credit is Anti-Delegation
- When You Give Credit, You Look Like a Star
-
Who Deserves a Job Here?
- Rule: I Can Save Everyone
- Why Can’t You Save Everyone?
- Why Help an Employee Leave Your Team?
- You Are Fair and Nice to the Entire Team
- Luck Helps
- Consider When You Should Save an Employee
- Create Action Plans
- Help the Person Succeed Elsewhere
-
Do Hiring Shortcuts Work?
- Illusion: We Can Take Hiring Shortcuts
- Taking Hiring Shortcuts is Tempting
- Don’t Hire Below Average People
- Don’t Hire “Rock Stars”
- Don’t Wait for the Perfect Candidate
- Offer a Candidate a Reasonable Salary
- Hire for Cultural Fit
- Hiring Shortcuts Don’t Help Anyone
-
Are People Resources?
- Trap: I Can Treat People as Interchangeable Resources
- People Accomplish Work
- Language Matters
- People Are Also Not FTEs
- People are Not Resources
-
Do Experts Help Finish the Work?
- Myth: Only ‘The Expert’ Can Perform This Work
- Experts Cause Many Delays
- Never Let Experts Work Alone
- Banish the Indispensable Expert
- Stagger the Projects to Use The Expert
- Hire More Experts
- Understand the Root Cause
-
Who Do You Promote Into Management?
- Illusion: I Must Promote the Best Technical Person to Be a Manager
- Management Skills Are Different from Technical Skills
- Differentiate Between Managers and Technical Leads
- What’s the Value of the Work?
- Managers Work Outside the Team
- Great Technical People Can Be Great Managers
- Consider How You Make Managers
-
Where’s the Quick Fix or Silver Bullets?
- Trap: We Need a Quick Fix or a Silver Bullet
- There is No Quick Fix or Silver Bullet for Culture
- Know Your Business Reason for Your Change
- Know Your Change Will Take Time
-
How Will You Start Managing Others?
- Assess Your Current Behaviors
- Change Your Behaviors First
- You Don’t Have to be Perfect
- Our Journey
- Annotated Bibliography
- More from Johanna
- Notes
About the Publisher
This book is published on Leanpub by Practical Ink
Johanna Rothman's books on leanpub. Practical, frank, and often humorous tips you can put to work right now.
Authors have earned$8,245,951writing, publishing and selling on Leanpub,
earning 80% royalties while saving up to 25 million pounds of CO2 and up to 46,000 trees.
Learn more about writing on Leanpub
The Leanpub 45-day 100% Happiness Guarantee
Within 45 days of purchase you can get a 100% refund on any Leanpub purchase, in two clicks.
See full terms
Free Updates. Free App. DRM Free.
If you buy a Leanpub book, you get free updates for as long as the author updates the book! Many authors use Leanpub to publish their books in-progress, while they are writing them. All readers get free updates, regardless of when they bought the book or how much they paid (including free).
Most Leanpub books are available in PDF (for computers), EPUB (for phones and tablets), MOBI (for Kindle) and in the free Leanpub App (for Mac, Windows, iOS and Android). The formats that a book includes are shown at the top right corner of this page.
Finally, Leanpub books don't have any DRM copy-protection nonsense, so you can easily read them on any supported device.
Learn more about Leanpub's ebook formats and where to read them
