Practical Ways to Lead and Serve (Manage) Others
Practical Ways to Lead and Serve (Manage) Others
Modern Management Made Easy, Book 2
About the Book
How can you be the best manager you can be, especially under all the pressure you feel? If you've never seen excellent management, you might not know what "best" looks like—and that's a problem. You are not alone.
Great managers create an environment where people can do their best work. These excellent managers lead and serve others—not control them.
Based on research and backed up by personal stories, this book will show you how modern managers lead and serve others.
Through questions and stories, learn how you can:
- Use the seven principles of modern management to create an environment where the team functions as a unit.
- Create more capability in each person and as a team.
- Create an engaged team or workgroup.
- Create an environment to support people as they manage their careers and eliminate the need for performance reviews.
- Support teams as they can learn to manage themselves.
- And, much more.
With its question and myth, each chapter offers you options to rethink how you lead and serve others.
You'll see how common—but ill-advised—management practices prevent great business outcomes. Instead, learn how to lead and serve your teams so they can deliver products and services your customers will pay for and use.
Become a modern manager. Learn to lead and serve others to deliver the results everyone needs.
- Praise Quotes
- About this Early Release
1. Managers Lead and Serve Others
- 1.1 Encourage Flow Efficiency
- 1.2 Create a Culture of Psychological Safety
- 1.3 Extend Trust
- 1.4 Congruence Helps You Lead and Serve
- 1.5 Environment Shapes Behavior
- 1.6 Manage With Value-Based Integrity
- 1.7 Examine Your Management Assumptions
- 1.8 Managers Create and Refine the Culture
- 1.9 Consider These Principles to Lead and Serve Others
- 1.10 Lead and Serve with Excellence
2. How Many People Can You Serve as a Manager?
- 2.1 Myth: You Can Manage Any Number of People as a Manager
- 2.2 What Do First-Line Managers Do?
- 2.3 How Managers Serve Others
- 2.4 What’s a Reasonable Number of People to Manage?
- 2.5 Create Learning Opportunities
- 2.6 Remove Yourself as the Expert
- 2.7 Build Trusting Relationships With Your Team
- 2.8 Focus on Serving, Not Controlling
- 2.9 Options to Lead and Serve
3. How Often Do You Meet Privately With People?
- 3.1 Myth: I Don’t Need One-on-Ones
- 3.2 Gather Data With One-on-Ones
- 3.3 Model Behavior and Feedback in One-on-Ones
- 3.4 Privacy for Private Problems
- 3.5 One-on-Ones Allow the Manager to Serve
- 3.6 Build the Relationship with One-on-Ones
- 3.7 Structure Your One-on-Ones
- 3.8 Decide When to Conduct One-on-Ones
- 3.9 What If You Don’t Have Time for One-on-Ones?
- 3.10 Options to Organize Your One-on-Ones
4. Do I Really Need to Tell Someone How They’re Doing?
- 4.1 Myth: People Should Just Know How They’re Doing
- 4.2 Manage Your Feedback Words
- 4.3 Practice Effective Feedback
- 4.4 People Need Transparency
- 4.5 Options to Start Effective Feedback
5. Is Measuring Time Useful?
- 5.1 Myth: I Can Measure the Work by Where People Spend Time
- 5.2 Time Is Not Results
- 5.3 How Many Hours in a Day?
- 5.4 Manage the Work in Progress
- 5.5 Which Meetings Can We Kill?
- 5.6 What Does Your Day Look Like?
- 5.7 When Do You Need to Respond?
- 5.8 Measure Results, Not Time
- 5.9 Create Experiments to See Where People Spend Time
- 5.10 Experiment with the Number of Hours per Week
- 5.11 Measure Outcomes Instead of Time
- 5.12 Manage Your Timesheet Time
- 5.13 Options For Measuring Outcomes or Results
6. How Can You Tell if People Are Engaged?
- 6.1 Myth: I Need to Know People Are Invested
- 6.2 Management Work is Different From Technical Work
- 6.3 I’m Invested, Why Aren’t They?
- 6.4 What’s the Real Problem?
- 6.5 Options to Increase Engagement
7. How Do You Know People are Working Hard?
- 7.1 Myth: If You’re Not Typing, You’re Not Working
- 7.2 Trust People to Use Their Best Work Approach
- 7.3 Recharge Yourself
- 7.4 Extend Trust to the People Doing the Work
- 7.5 Consider Team-Based Options for Work
8. What Value do Performance Reviews Offer?
- 8.1 Myth: Evaluation via Performance Reviews Are Useful
- 8.2 Avoid Evaluation or Grading People
- 8.3 Self-Assessment Doesn’t Work, Either
- 8.4 Attention Works
- 8.5 Feedback is a Culture Problem
- 8.6 Options Instead of Performance Reviews
9. Do People Ever Need External Credit?
- 9.1 Myth: People Don’t Need Credit
- 9.2 Always Give Credit for Work Other People Perform
- 9.3 Fix Miscommunications When They Occur
- 9.4 Consider Formal Appreciations
- 9.5 Taking Credit is Anti-Delegation
- 9.6 When You Give Credit, You Look Like a Star
- 9.7 Options to Start Offering Credit
10. Who Deserves a Job Here?
- 10.1 Myth: I Can Save Everyone
- 10.2 Why Can’t You Save Everyone?
- 10.3 Why Help an Employee Leave Your Team?
- 10.4 Understand Team “Fairness”
- 10.5 Consider When You Should Save an Employee
- 10.6 Create Action Plans
- 10.7 Help the Person Succeed Elsewhere
- 10.8 Act Promptly
- 10.9 Options to Decide Who Deserves a Job Here
11. Do Hiring Shortcuts Work?
- 11.1 Myth: We Can Take Hiring Shortcuts
- 11.2 See Typical Hiring Shortcuts
- 11.3 Offer a Candidate a Reasonable Salary
- 11.4 Hire for Cultural Fit
- 11.5 Hiring Shortcuts Don’t Help Anyone
- 11.6 Options to Improve Your Hiring Practices
12. Are People Resources?
- 12.1 Myth: I Can Treat People as Interchangeable Resources
- 12.2 People Accomplish Work
- 12.3 Language Matters
- 12.4 People Are Also Not FTEs
- 12.5 People Are Not Resources
- 12.6 Options to Move From “Resources” to People
13. Do Experts Help Finish the Work?
- 13.1 Myth: Only ‘The Expert’ Can Perform This Work
- 13.2 Experts Cause Delays
- 13.3 Understand the Root Cause
- 13.4 Options to Reduce the Dependence on Experts
14. Who Do You Promote Into Management?
- 14.1 Myth: I Must Promote the Best Technical Person to Be a Manager
- 14.2 Management Skills Differ from Technical Skills
- 14.3 Differentiate Between Managers and Technical Leads
- 14.4 What’s the Value of the Work?
- 14.5 Managers Work Outside the Team
- 14.6 Great Technical People Can Be Great Managers
- 14.7 Consider Your Promotion Options
15. Where Will You Start Leading and Serving Others?
- 15.1 Visualize the System
- 15.2 Assess Your Current Behaviors
- 15.3 Change Your Behaviors First
- 15.4 You Don’t Have to be Perfect
- 15.5 Is Management For You?
- 15.6 Our Journey
- Annotated Bibliography
- More from Johanna
The Leanpub 45-day 100% Happiness Guarantee
Within 45 days of purchase you can get a 100% refund on any Leanpub purchase, in two clicks.
See full terms
Free Updates. DRM Free.
If you buy a Leanpub book, you get free updates for as long as the author updates the book! Many authors use Leanpub to publish their books in-progress, while they are writing them. All readers get free updates, regardless of when they bought the book or how much they paid (including free).
Most Leanpub books are available in PDF (for computers), EPUB (for phones and tablets) and MOBI (for Kindle). The formats that a book includes are shown at the top right corner of this page.
Finally, Leanpub books don't have any DRM copy-protection nonsense, so you can easily read them on any supported device.
Algebra-Driven DesignSandy Maguire
A how-to field guide on building leak-free abstractions and algebraically designing real-world applications.
Production HaskellMatt Parsons
Are you excited about Haskell, but don't know where to begin? Are you thrilled by the technical advantages, but worried about the unknown pitfalls? This book has you covered.
Machine Learning EngineeringAndriy Burkov
"If you intend to use machine learning to solve business problems at scale, I'm delighted you got your hands on this book."
—Cassie Kozyrkov, Chief Decision Scientist at Google
"Foundational work about the reality of building machine learning models in production."
—Karolis Urbonas, Head of Machine Learning and Science at Amazon
CCIE Service Provider Version 4 Written and Lab Exam Comprehensive GuideNicholas Russo
The service provider landscape has changed rapidly over the past several years. Networking vendors are continuing to propose new standards, techniques, and procedures for overcoming new challenges while concurrently reducing costs and delivering new services. Cisco has recently updated the CCIE Service Provider track to reflect these changes; this book represents the author's personal journey in achieving that certification.
CCIE SP v4.1 - WorkbookŁukasz Bromirski, Piotr Jablonski, and Nicholas Russo
Are you striving to prepare to and pass CCIE SP lab exam? Take the opportunity and get this workbook! With the attached initial cfg files you will prepare yourself for the CCIE SP exam as well as learn SP technologies applicable to all kinds of today modern networks! This workbook covers blueprint topics and provides challenging examples.
Ansible for DevOpsJeff Geerling
Ansible is a simple, but powerful, server and configuration management tool. Learn to use Ansible effectively, whether you manage one server—or thousands.
The Hundred-Page Machine Learning BookAndriy Burkov
Everything you really need to know in Machine Learning in a hundred pages.
Cloud StrategyGregor Hohpe
“Strategy is the difference between making a wish and making it come true.” A successful migration to the cloud shouldn’t be driven by wishes, but guided by a sound strategy, frameworks, and decision models. This book tells you how—without becoming superficial nor getting lost in technology and product details.
C++ Best PracticesJason Turner
Level up your C++, get the tools working for you, eliminate common problems, and move on to more exciting things!
Thinking with TypesSandy Maguire
This book aims to be the comprehensive manual for type-level programming. It's about getting you from here to there---from a competent Haskell programmer to one who convinces the compiler to do their work for them.
11 BooksThe Quality Software Bundle is for managers, would-be managers, and any of us who find themselves being managed and confused. This comprehensive bundle covers the entire span of software development approaches, from hacking through waterfall, cascade, prototyping, Iterative enhancement, reusable code, off-the-shelf, to Agile teams. The bundle...
The Node.js Bundle
3 BooksThis bundle combines three bestselling Leanpub Node.js books into a package that gives you everything you need to get started with developing Node.js applications at an unbeatable price.
The Tester's Library
8 BooksThe Tester's Library consists of eight five-star books that every software tester should read and re-read. As bound books, this collection would cost over $200. Even as e-books, their price would exceed $80, but in this bundle, their cost is only $49.99. Here are the books, and why they should be in your library: Perfect Software and Other...
11 BooksIn this bundle, you will find 10 different agile books. They are about different aspects of being agile. - finding a job - doing coding dojo's - Retrospectives - Personal kanban - a non-typical coaching book and even a book that gives you an insight in the lives of some agile people.
WTFlop 6M + HU - Beta Bundle
Fifty Quick Ideas
3 BooksGet all three books for the price of two! Fifty Quick Ideas books are full of practical, real-world techniques that you can use to improve teamwork, build better products and build them in a better way.
Growing Agile: Coach's Guide Series
4 BooksThis bundle provides a collection of training and workshop plans for a variety of agile topics. The series is aimed at agile coaches, trainers and ScrumMasters who often find themselves needing to help teams understand agile concepts. Each book in the series provides the plans, slides, handouts and activity instructions to run a number of...
Marionette.js A to Z
Build A Better Backbone App
3 BooksThe best way to learn new development skills is through experience, but that takes time you don't have.Get the best of both worlds with this bundle: you'll learn how to produce modern web applications by learning from experienced developers like Derick Bailey and David Sulc. BackboneJS is one of the favorite tools on the web today, but it...
People Skills—Soft but Difficult
7 BooksPerhaps you've been told that "lack of people skills" has been holding you back. No wonder: you may have had hundreds of hours of technical training, but little or no "people skills" guidance.You've heard it said that people skills are "soft," whereas technical skills are "hard." For you, though, technical skills are "easy," but people skills...