Practical Ways to Lead and Serve (Manage) Others
Practical Ways to Lead and Serve (Manage) Others
Modern Management Made Easy, Book 2
About the Book
How can you be the best manager you can be, especially under all the pressure you feel? If you've never seen excellent management, you might not know what "best" looks like—and that's a problem. You are not alone.
Great managers create an environment where people can do their best work. These excellent managers lead and serve others—not control them.
Based on research and backed up by personal stories, this book will show you how modern managers lead and serve others.
Through questions and stories, learn how you can:
- Use the seven principles of modern management to create an environment where the team functions as a unit.
- Create more capability in each person and as a team.
- Create an engaged team or workgroup.
- Create an environment to support people as they manage their careers and eliminate the need for performance reviews.
- Support teams as they can learn to manage themselves.
- And, much more.
With its question and myth, each chapter offers you options to rethink how you lead and serve others.
You'll see how common—but ill-advised—management practices prevent great business outcomes. Instead, learn how to lead and serve your teams so they can deliver products and services your customers will pay for and use.
Become a modern manager. Learn to lead and serve others to deliver the results everyone needs.
About the Author
Bundles that include this book
Table of Contents
- Praise Quotes
- Acknowledgments
- Introduction
-
1. Managers Lead and Serve Others
- 1.1 Encourage Flow Efficiency
- 1.2 Create a Culture of Psychological Safety
- 1.3 Extend Trust
- 1.4 Congruence Helps You Lead and Serve
- 1.5 Environment Shapes Behavior
- 1.6 Manage With Value-Based Integrity
- 1.7 Examine Your Management Assumptions
- 1.8 Managers Create and Refine the Culture
- 1.9 Consider These Principles to Lead and Serve Others
- 1.10 Lead and Serve with Excellence
-
2. How Many People Can You Serve as a Manager?
- 2.1 Myth: You Can Manage Any Number of People as a Manager
- 2.2 What Do First-Line Managers Do?
- 2.3 How Managers Serve Others
- 2.4 What’s a Reasonable Number of People to Manage?
- 2.5 Create Learning Opportunities
- 2.6 Remove Yourself as the Expert
- 2.7 Build Trusting Relationships With Your Team
- 2.8 Focus on Serving, Not Controlling
- 2.9 Options to Lead and Serve
-
3. How Often Do You Meet Privately With People?
- 3.1 Myth: I Don’t Need One-on-Ones
- 3.2 Gather Data With One-on-Ones
- 3.3 Model Behavior and Feedback in One-on-Ones
- 3.4 Privacy for Private Problems
- 3.5 One-on-Ones Allow the Manager to Serve
- 3.6 Build the Relationship with One-on-Ones
- 3.7 Structure Your One-on-Ones
- 3.8 Decide When to Conduct One-on-Ones
- 3.9 What If You Don’t Have Time for One-on-Ones?
- 3.10 Options to Organize Your One-on-Ones
-
4. Do I Really Need to Tell Someone How They’re Doing?
- 4.1 Myth: People Should Just Know How They’re Doing
- 4.2 Manage Your Feedback Words
- 4.3 Practice Effective Feedback
- 4.4 People Need Transparency
- 4.5 Options to Start Effective Feedback
-
5. Is Measuring Time Useful?
- 5.1 Myth: I Can Measure the Work by Where People Spend Time
- 5.2 Time Is Not Results
- 5.3 How Many Hours in a Day?
- 5.4 Manage the Work in Progress
- 5.5 Which Meetings Can We Kill?
- 5.6 What Does Your Day Look Like?
- 5.7 When Do You Need to Respond?
- 5.8 Measure Results, Not Time
- 5.9 Create Experiments to See Where People Spend Time
- 5.10 Experiment with the Number of Hours per Week
- 5.11 Measure Outcomes Instead of Time
- 5.12 Manage Your Timesheet Time
- 5.13 Options For Measuring Outcomes or Results
-
6. How Can You Tell if People Are Engaged?
- 6.1 Myth: I Need to Know People Are Invested
- 6.2 Management Work is Different From Technical Work
- 6.3 I’m Invested, Why Aren’t They?
- 6.4 What’s the Real Problem?
- 6.5 Options to Increase Engagement
-
7. How Do You Know People are Working Hard?
- 7.1 Myth: If You’re Not Typing, You’re Not Working
- 7.2 Trust People to Use Their Best Work Approach
- 7.3 Recharge Yourself
- 7.4 Extend Trust to the People Doing the Work
- 7.5 Consider Team-Based Options for Work
-
8. What Value do Performance Reviews Offer?
- 8.1 Myth: Evaluation via Performance Reviews Are Useful
- 8.2 Avoid Evaluation or Grading People
- 8.3 Self-Assessment Doesn’t Work, Either
- 8.4 Attention Works
- 8.5 Feedback is a Culture Problem
- 8.6 Consider This Design for a Feedback Lab
- 8.7 Options Instead of Performance Reviews
-
9. Do People Ever Need External Credit?
- 9.1 Myth: People Don’t Need Credit
- 9.2 Always Give Credit for Work Other People Perform
- 9.3 Fix Miscommunications When They Occur
- 9.4 Consider Formal Appreciations
- 9.5 Taking Credit is Anti-Delegation
- 9.6 When You Give Credit, You Look Like a Star
- 9.7 Options to Start Offering Credit
-
10. Who Deserves a Job Here?
- 10.1 Myth: I Can Save Everyone
- 10.2 Why Can’t You Save Everyone?
- 10.3 Why Help an Employee Leave Your Team?
- 10.4 Understand Team “Fairness”
- 10.5 Consider When You Should Save an Employee
- 10.6 Create Action Plans
- 10.7 Help the Person Succeed Elsewhere
- 10.8 Act Promptly
- 10.9 Options to Decide Who Deserves a Job Here
-
11. Do Hiring Shortcuts Work?
- 11.1 Myth: We Can Take Hiring Shortcuts
- 11.2 See Typical Hiring Shortcuts
- 11.3 Offer a Candidate a Reasonable Salary
- 11.4 Hire for Cultural Fit
- 11.5 Hiring Shortcuts Don’t Help Anyone
- 11.6 Options to Improve Your Hiring Practices
-
12. Are People Resources?
- 12.1 Myth: I Can Treat People as Interchangeable Resources
- 12.2 People Accomplish Work
- 12.3 Language Matters
- 12.4 People Are Also Not FTEs
- 12.5 People Are Not Resources
- 12.6 Options to Move From “Resources” to People
-
13. Do Experts Help Finish the Work?
- 13.1 Myth: Only ‘The Expert’ Can Perform This Work
- 13.2 Experts Cause Delays
- 13.3 Understand the Root Cause
- 13.4 Options to Reduce the Dependence on Experts
-
14. Who Do You Promote Into Management?
- 14.1 Myth: I Must Promote the Best Technical Person to Be a Manager
- 14.2 Management Skills Differ from Technical Skills
- 14.3 Differentiate Between Managers and Technical Leads
- 14.4 What’s the Value of the Work?
- 14.5 Managers Work Outside the Team
- 14.6 Great Technical People Can Be Great Managers
- 14.7 Consider Your Promotion Options
-
15. Where Will You Start Leading and Serving Others?
- 15.1 Visualize the System
- 15.2 Assess Your Current Behaviors
- 15.3 Change Your Behaviors First
- 15.4 You Don’t Have to be Perfect
- 15.5 Is Management For You?
- 15.6 Our Journey
- Annotated Bibliography
- More from Johanna
- Notes
About the Publisher
This book is published on Leanpub by Practical Ink
Johanna Rothman's books on leanpub. Practical, frank, and often humorous tips you can put to work right now.
Authors have earned$10,270,421writing, publishing and selling on Leanpub, earning 80% royalties while saving up to 25 million pounds of CO2 and up to 46,000 trees.
Learn more about writing on Leanpub
The Leanpub 45-day 100% Happiness Guarantee
Within 45 days of purchase you can get a 100% refund on any Leanpub purchase, in two clicks.
See full terms
Free Updates. DRM Free.
If you buy a Leanpub book, you get free updates for as long as the author updates the book! Many authors use Leanpub to publish their books in-progress, while they are writing them. All readers get free updates, regardless of when they bought the book or how much they paid (including free).
Most Leanpub books are available in PDF (for computers), EPUB (for phones and tablets) and MOBI (for Kindle). The formats that a book includes are shown at the top right corner of this page.
Finally, Leanpub books don't have any DRM copy-protection nonsense, so you can easily read them on any supported device.
Learn more about Leanpub's ebook formats and where to read them
Top Books
- #1
C++20
Rainer GrimmC++20 is the next big C++ standard after C++11. As C++11 did it, C++20 changes the way we program modern C++. This change is, in particular, due to the big four of C++20: ranges, coroutines, concepts, and modules.
- #2
Continuous Delivery Pipelines
Dave FarleyThis practical handbook provides a step-by-step guide for you to get the best continuous delivery pipeline for your software.
- #3
500 QUIZ MMG COMMENTATI
ALS Medicina Generale500 Quiz degli ULTIMI Concorsi di Medicina Generale (2014/2016/2017/2018/2019)
Riassunti e suddivisi per area con Griglia risposte vuota e Griglia risposte esatte Ministeriale
Commentati con link alla fonte per approfondimento e ausilio allo studio
- #4
Atomic Kotlin
Bruce Eckel and Svetlana IsakovaFor both beginning and experienced programmers! From the author of the multi-award-winning Thinking in C++ and Thinking in Java together with a member of the Kotlin language team comes a book that breaks the concepts into small, easy-to-digest "atoms," along with exercises supported by hints and solutions directly inside IntelliJ IDEA!
- #5
C++ Best Practices
Jason TurnerLevel up your C++, get the tools working for you, eliminate common problems, and move on to more exciting things!
- #6
Ansible for DevOps
Jeff GeerlingAnsible is a simple, but powerful, server and configuration management tool. Learn to use Ansible effectively, whether you manage one server—or thousands.
- #7
Discrete Mathematics for Computer Science
Alexander Shen, Alexander S. Kulikov, Vladimir Podolskii, and Aleksandr GolovnevThis book supplements the DM for CS Specialization at Coursera and contains many interactive puzzles, autograded quizzes, and code snippets. They are intended to help you to discover important ideas in discrete mathematics on your own. By purchasing the book, you will get all updates of the book free of charge when they are released.
- #8
Introducing EventStorming
Alberto BrandoliniThe deepest tutorial and explanation about EventStorming, straight from the inventor.
- #9
R Programming for Data Science
Roger D. PengThis book brings the fundamentals of R programming to you, using the same material developed as part of the industry-leading Johns Hopkins Data Science Specialization. The skills taught in this book will lay the foundation for you to begin your journey learning data science. Printed copies of this book are available through Lulu.
- #10
Visualise, document and explore your software architecture
Simon BrownA short guide to visualising, documenting and exploring your software architecture.
Top Bundles
- #1
Software Architecture for Developers: Volumes 1 & 2 - Technical leadership and communication
2 Books
"Software Architecture for Developers" is a practical and pragmatic guide to modern, lightweight software architecture, specifically aimed at developers. You'll learn:The essence of software architecture.Why the software architecture role should include coding, coaching and collaboration.The things that you really need to think about before... - #2
Software Architecture and Design Practice Reference
2 Books
Dive deeper in Software Architecture with the Design Practice Reference. Learn all about software architecture and design from the books in this bundle:Software Architecture covers topics from quality attributes to designing and modeling components, interfaces, connectors, and containers, all the way to services and microservices. The Design... - #3
CCIE Service Provider Ultimate Study Bundle
2 Books
Piotr Jablonski, Lukasz Bromirski, and Nick Russo have joined forces to deliver the only CCIE Service Provider training resource you'll ever need. This bundle contains a detailed and challenging collection of workbook labs, plus an extensively detailed technical reference guide. All of us have earned the CCIE Service Provider certification... - #7
The Python Craftsman
3 Books
The Python Craftsman series comprises The Python Apprentice, The Python Journeyman, and The Python Master. The first book is primarily suitable for for programmers with some experience of programming in another language. If you don't have any experience with programming this book may be a bit daunting. You'll be learning not just a programming... - #8
Linux Administration Complet
4 Books
Ce lot comprend les quatre volumes du Guide Linux Administration :Linux Administration, Volume 1, Administration fondamentale : Guide pratique de préparation aux examens de certification LPIC 1, Linux Essentials, RHCSA et LFCS. Administration fondamentale. Introduction à Linux. Le Shell. Traitement du texte. Arborescence de fichiers. Sécurité... - #9
Mastering Containers
2 Books
Docker and Kubernetes are taking the world by storm! These books will get you up-to-speed fast! Docker Deep Dive is over 400 pages long, and covers all objectives on the Docker Certified Associate exam.The Kubernetes Book includes everything you need to get up and running with Kubernetes!
