Self-Organising Enterprises

Introduction

1. Part II Scaling Self-Organisation
2. What is scaling about?

1 Customer First

1. 1.1 Mission and Vision
2. Mission Statement
3. 1.2 Strategy and Culture
4. Corporate Culture Spaceship
5. 1.3 Design Thinking
6. Design Thinking
7. Customer Interviews

2 Visual Work Management

1. 2.1 Kanban
2. Boat in the River
3. 2.2 Flight Levels
4. 2.3 Information and Interaction

3 Fast Feedback Loops

1. 3.1 Meetings
2. Agile Meetings
3. Meeting Management
4. 3.2 Metrics
5. At the Airport
6. 3.3 Control
7. Metrics and Control Systems

4 Customized Decisions

1. Agile Decision Making
2. 4.1 Delegating Authority
3. 4.2 Explicit Decision Management
4. 4.3 Simple Techniques for Deciding
5. Consensus and Consent

5 Bold Experiments

1. 5.1 Growth and Agility
2. 5.2 Organisation Design
3. Experiment-friendly Cultures
4. Facilitating Retrospectives
5. 5.3 Developing Self-Organisation

6 Lean Organisational Structure

1. 6.1 Minimum Guidelines
2. 9.2 Mirror Phenomenon

7 Distributed Management

1. Management Junkies
2. 7.1 Leadership through Networking
3. 7.2 Line Management

8 Continuous Training

1. 8.1 Kata of Self-Organisation
2. 8.2 The Power of Emotions
3. Part III Coaching

15 Coaching Managers

1. 15.1 Motivation
2. Agile Drivers
3. 15.2 Preconditions
4. Get Involved
5. 15.3 First Contact
6. From contact to visit
7. 15.4 From Contact to Contract
8. A Running Approach to Coaching
9. 15.5 Creating Safety
10. Humble Inquiry Techniques
11. Letting off some steam
12. Drawing the Future
13. 15.6 Creating Uncertainty
14. Self-organising or not self-organising—that is the question
15. Management in Action
16. Triadic Questions
17. Hypothetical Questions
18. Classifying Questions
19. Unwelcome Feedback
20. Alternatives to Coaching
21. Key takeaways from this chapter

References