Measures of Success by Mark Graban [Leanpub PDF/iPad/Kindle]
Measures of Success
Measures of Success
Measures of Success

Last updated on 2018-02-02

About the Book

This book is based on and built upon workshops I have been doing on under the banner of "Better Metrics."

Inspiration for this book comes from the work of Donald J. Wheeler, as I have blogged about, along with my own experiences with Lean, "strategy deployment," "Lean Startup" and other practices.

WHAT to measure matters. Once that's decided, it's really important to know how to manage those measures and how to improve the systems that lead to those results.

The key point is that too many organizations, under the banner of "Lean Daily Management" or other methods have more performance measures that they look at more frequently. The problem is when managers overreact to every up and down in the data, asking for investigations into "root causes" of a bad day that's essentially noise in the data.

By not overreacting to every up and down in the data, managers and their teams can focus their investigations into data points that represent significant signals in the data.

This book will cover practical details of the "Process Behavior Charts" method and how to use this to save time, manage better, and get better results.

This page has more about the book concept, past blog posts on these topics and more. And also see this recorded webinar on the topic.

Hypothesis: Potential book readers are under great pressure to improve, but have limited time. As organizations add more performance measures and look at their metrics more frequently, there's lots of data available… but does that really lead to improvement?

Current management methods such as red/green analysis, comparisons to targets, and comparisons to past results don't help them distinguish between “noise” and meaningful “signals” in those metrics. A better method would save time and help focus efforts where they matter – knowing when it's appropriate to react and look for root causes of changes in performance… and when to step back and study and improve the system and its overall performance in a more systematic, less reactive way.

What questions would you want to see answered by this book? Contact Mark.

About the Author

Mark Graban
Mark Graban

Mark Graban is an internationally-recognized consultant, author, keynote speaker, and blogger. Mark is also the VP of Improvement and Innovation Services at KaiNexus. For his full bio, visit

His upcoming book Measures of Success will be published initially as an "in-progress" book through LeanPub.

He is the author of the book Lean Hospitals, which was he first healthcare book selected for as a recipient of the Shingo Research and Professional Publication Award. Mark has also co-authored Healthcare Kaizen and was the editor of the anthology Practicing Lean.

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