My mission is to the Inspire businesses globally to thrive by delivering exceptional customer experience.
Being listed in the Top 30 Global Customer Service Guru, I am a speaker, trainer and coachsultant; I bring a powerful, positive feminine energy into your business, specialising in Customer Experience and Rapport building. Guiding individuals and corporates through their career journey, empowering them to make the necessary changes in order to be successful, implementing a strategic plan and training program to help lift service standards which has the added benefit of increased profitability.
There are many facets involved in running a thriving business; but the most important one for all of us to grasp is the concept of putting the customer at the heart of everything we do, and being totally Customer Centric. This is why I have developed a range of specific services on how to increase sales by delivering exceptional customer service; creating customer loyalty, improving employee engagement resulting on having a successful business.
Originally from France, I have lived in Jersey, Channel Islands, since 2000, I capitalised on the experience gained in my hospitality career and set up my own business, in 2009, The Busy Queen Bee, www.busyqueenbee.com.
The Queen Bee is at the centre of her community without her the hive wouldn’t exist and what I bring to business is refocusing on what make a business exists, the internal and external customers. But being Customer Centric is just not enough nowadays and leaders must develop a real 'Caring Service Culture.'
I empower leaders to do business by bringing a more caring energy, supporting, nurturing their employees then their customers. Building strong rapport with all stakeholders and being authentic will naturally lead to increase in sales. They will thrive in their own hive by guiding their customers through the journey just like the queen bee guides the hive in a more intuitive, creative and inspiring way at an emotional level.
I have now launched a Mystery Shopping and Customer Experience Franchise opportunity, giving aspiring entrepreneurs the tools and support to become Customer Experience Experts. So together we can inspire businesses globally to be thrive by putting their customers and employees in the middle of everything they do, ultimately helping their communities to buzz by delivering exceptional customer experience.