Claire’s mission is to the inspire Global businesses to thrive by bring more care into what they do, alluring the senses to connect with employees and customers on an emotional level; enhancing business environments, increasing employees’ engagement and customer loyalty, through sensorial experiences.
No 5 Top 30 Global Customer Service Guru UK Top 10 CX Influencer and CX Thought Leader 2020, Claire is an authority in the Customer Experience Industry, Caring in Business Specialist aka The Busy Queen Bee, she brings a more holistic approach to Employee & Customer eXperience. She is a Keynote Speaker, Consultant & trainer. She empowers businesses to make the game-changing decision by assessing, developing, implementing and measuring EX & CX strategies through her Caring Service Culture programme to help lift service standards and increase profitability.
Originally from France, Claire has lived in Jersey, Channel Islands, since 2000, she capitalised on the experience gained in her hospitality career having worked at Epcot Centre, in Disney World-Florida ran and open 4 start hotels, she set up her own business, in 2009, The Busy Queen Bee, www.busyqueenbee.com which offers services such as Mystery Shopping, Customer Insight, Customer Service Training & Customer Experiences.
Claire is the Author of two books; Thrive with the Hive published in 2016 and recently launched in 2018 Thriving by Caring, with its Audible version and its French version Prospérer en étant attentionné.
Claire developed Caring Service Culture Leadership Programme which really is a game-changer for any organisation who want to take their employees and customers seriously. Her online training platform the BQB CX Institute offers a wide range of online and onsite training workshops, specifically focussed on giving employees the tools to deliver exceptional Customer Experiences.
Claire is a certified NLP practitioner, a Feng Shui practitioner, Resilience, EI and mindfulness lover. She has worked with the States of Jersey Government, The Jersey Airport and Harbour, Handpicked Hotel Groups, and several local hotels, as well as organisations such as CitiBank, KPMG, HSBC, Equiom, JTelecom, Sure, Jersey Water, Jersey Electricity, and a lot more retailers, restaurants, national organisations.
Claire’s bigger vision is just like the bees who dedicate every seconds of their 150 days’ life to collecting pollen for the greater good of the hive but moreso for the greater good of our ecosystem, that makes all life on the planet possible, if she can inspire businesses to thrive by delivering exceptional customer experiences, so the local economy will thrive too, prosper with happy employees, happy customers, happy community.