Thrive with the Hive - Train
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Thrive with the Hive - Train

BUZZ 3 Train: Give your internal customers the tools to deliver exceptional customers to your external customers…

About the Book

In this book, The Busy Queen Bee takes a look at the importance to a successful business of its customers.  She uses a powerful analogy from Nature, describing the work of the humble Bee and its ultra efficient work ethic.  

Beehives are fascinating, well-oiled machines; the similarities with the running of a business and the running of the Hive are incredible. Adapting some of their work ethic and re-focusing businesses to create a real service culture throughout their organisation is the key to success during those challenging time.

This practical guide is The Busy Queen Bee's very own view of the delivery of Customer Excellence. Thrive with the Hive - TRAIN is the third BUZZ, there are altogether ten simple steps to help you increase your profitability by delivering exceptional customer service; creating loyal  customers and nurturing your employees:

  1. Assess
  2. Develop
  3. Measure
  4. Act
  5. Feedback
  6. Consistency
  7. Value
  8. Loyalty
  9. Service Culture

I call it "The Customer Service Waggle Dance", 10 steps to follow for Successful Customer Centric Businesses; to start changing the delivering of a service to actually providing, consistently, their customers with exceptional customer service and an unforgettable experience every time they walk through their doors.

BEE sure the download the other BUZZs and let me show you ways to buzz.

About the Author

Claire Boscq-Scott
Claire Boscq-Scott

Awarded No 3 Top Global Customer Service Guru with three decades of expertise, Claire, is an authority in the Customer Experience Industry.


Author of 4 books; with a No 1 Amazon Best Seller in 2020, she is an international media influencer and her work has been published in Brazil, Philippines, India, US &Europe.


Claire has spoken in over 20 countries, sharing virtual stages with CX celebrities like Ron Kaufman and Shep Hyken. Winner of the Institute of Director award, she is also a former Director on the board of BAG & MSPA.


She brings a more holistic and comprehensive approach to organisations and individuals with her BizShui™ Method; creating better flow in businesses by integrating a blend of the traditional Feng Shui principles with modern business & personal needs, reducing physical and emotional stresses to increase productivity, loyalty and profitability.


When she isn't in a Zoom room, you will find her walking on the coasts of her beautiful island of Jersey!

Table of Contents

  • Introduction
    • About Moi
    • About the Book
  • BEE the change
    • Change: Why?
    • Because the customers’ expectations have changed
    • Because customers hate…
    • Because of the power of the big WWW
    • Because of ‘word of mouse’
    • Because we live in a small community
    • Because we need to ‘Bee’ responsible
    • Because we all need to protect our local economy and ultimately our future
    • Because our town centre is a beehive
    • Change: How?
    • How we do business
    • The waggle dance
  • Buzz 3 Train
    • Train - your internal customers: Why?
    • Impostor syndrome
    • ‘Bee’ confident in yourself and in your team
    • Train your Bees: How?
    • Learning styles
    • Develop yourself and your bees
    • ‘Bee’ an effective communicator
    • How do we communicate?
    • Questioning
    • The art of listening
    • Communicating effectively
    • Physiological State
    • The art of co-operation
    • Ayni
    • Causes and resentment
    • Product knowledge
    • Focus on benefits not features
    • Guiding not selling
    • Up-selling
  • A final buzz
    • Rapport: Why?
    • Rapport: How?
    • The Busy Queen Bee RAPPORT
    • R - Relationship
    • A - Authenticity
    • P - Profit
    • P - Passion
    • O - Organised
    • R - Radiant
    • T - Trust
    • The End

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