Thrive with the Hive… by Claire Boscq-Scott [PDF/iPad/Kindle]
Thrive with the Hive - Feedback
Thrive with the Hive - Feedback
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Thrive with the Hive - Feedback

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Completed on 2016-08-30

About the Book

In this book, The Busy Queen Bee takes a look at the importance to a successful business of its customers.  She uses a powerful analogy from Nature, describing the work of the humble Bee and its ultra efficient work ethic.  

Beehives are fascinating, well-oiled machines; the similarities with the running of a business and the running of the Hive are incredible. Adapting some of their work ethic and re-focusing businesses to create a real service culture throughout their organisation is the key to success during those challenging time.

This practical guide is The Busy Queen Bee's very own view of the delivery of Customer Excellence. Thrive with the Hive - FEEDBACK is the SIXTH BUZZ,there are altogether ten simple steps to help you increase your profitability by delivering exceptional customer service; creating loyal  customers and nurturing your employees:

  1. Assess
  2. Develop
  3. Train
  4. Measure
  5. Act
  6. Feedback
  7. Consistency
  8. Value
  9. Loyalty
  10. Service Culture

I call it "The Customer Service Waggle Dance", 10 steps to follow for Successful Customer Centric Businesses; to start changing the delivering of a service to actually providing, consistently, their customers with exceptional customer service and an unforgettable experience every time they walk through their doors.

BEE sure the download the other BUZZs and let me show you ways to buzz.

About the Author

Claire Boscq-Scott
Claire Boscq-Scott

There are many facets involved in running a thriving business; but perhaps the most important one for all of us to grasp is the concept of putting the customer at the heart of everything we do, and “BEE”ing totally Customer Centric.

That’s why I have developed a range of specific services on how to increase sales by delivering exceptional customer service; creating customer loyalty, improving employee engagement resulting on having a successful business. Customer Service Catalyst, inspiring businesses to thrive by bringing a more feminine energy to do business.

Originally from France, I have lived in Jersey, Channel Islands, since 2000, I capitalised on the experience gained in my hospitality career and set up, in 2009, The Busy Queen Bee, www.thebusyqueenbee.com.

The queen bee is the centre of her community without her the hive wouldn’t exist and what I bring to business is refocusing on what make a business exists, the internal and external customers. I empower leaders, business owners, sole traders to do business with a more feminine energy, by caring, supporting, nurturing first, for their employees and for their customers. Then, building strong rapport with all stakeholders and being authentic will naturally lead to increase in sales. They will thrive in their own hive by guiding their employees through the journey just like the queen bee guides the hive in a more feminine intuitive, creative and inspiring way at an emotional level.

Writing Thrive with the Hive is my very own view of the delivery of Customer Excellence and will focus on 10 helpful "buzz" to follow to provide your internal the tools to deliver consistently exceptional customer service and for your external customers to receive an unforgettable experience every time they walk through your doors.

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