Thrive with The Hive (Thrive with The Hive)
This book is 100% complete
Completed on 2016-07-26
About the Book
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She takes a look at the importance to a successful business of its customers. She uses a powerful analogy from Nature, describing the work of the humble Bee and its ultra efficient work ethic.
Beehives are fascinating, well-oiled machines; the similarities with the running of a business and the running of the Hive are incredible. Adapting some of their work ethic and re-focusing businesses to create a real service culture throughout their organisation is the key to success during those challenging time.
This practical guide is The Busy Queen Bee's very own view of delivering exceptional customer service and will focus on 10 helpful steps “Buzz” to follow to provide your internal the tools to deliver exceptional customer service to your external customers, ultimately creating an unforgettable experience:
- Service Culture
She calls it "The Customer Service Waggle Dance", 10 steps to follow for Successful Customer Centric Businesses; to start changing the delivering of the service to actually providing, consistently, their customers with an unforgettable experience every time they walk through their doors.
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