Thrive with the Hive - Consistency
$7.99
Minimum price
$7.99
Suggested price

Thrive with the Hive - Consistency

"A practical guide to service excellence with lessons from nature’s most powerful business organisation – The Beehive"

About the Book

In this book, The Busy Queen Bee takes a look at the importance to a successful business of its customers.  She uses a powerful analogy from Nature, describing the work of the humble Bee and its ultra efficient work ethic.  

Beehives are fascinating, well-oiled machines; the similarities with the running of a business and the running of the Hive are incredible. Adapting some of their work ethic and re-focusing businesses to create a real service culture throughout their organisation is the key to success during those challenging time.

This practical guide is The Busy Queen Bee's very own view of the delivery of Customer Excellence. Thrive with the Hive - CONSISTENCY is the SEVENTH BUZZ,there are altogether ten simple steps to help you increase your profitability by delivering exceptional customer service; creating loyal  customers and nurturing your employees:

  1. Assess
  2. Develop
  3. Train
  4. Measure
  5. Act
  6. Feedback
  7. Consistency
  8. Value
  9. Loyalty
  10. Service Culture

I call it "The Customer Service Waggle Dance", 10 steps to follow for Successful Customer Centric Businesses; to start changing the delivering of a service to actually providing, consistently, their customers with exceptional customer service and an unforgettable experience every time they walk through their doors.

BEE sure the download the other BUZZs and let me show you ways to buzz.

About the Author

Claire Boscq-Scott
Claire Boscq-Scott

Awarded No 3 Top Global Customer Service Guru with three decades of expertise, Claire, is an authority in the Customer Experience Industry.

 

Author of 4 books; with a No 1 Amazon Best Seller in 2020, she is an international media influencer and her work has been published in Brazil, Philippines, India, US &Europe.

 

Claire has spoken in over 20 countries, sharing virtual stages with CX celebrities like Ron Kaufman and Shep Hyken. Winner of the Institute of Director award, she is also a former Director on the board of BAG & MSPA.

 

She brings a more holistic and comprehensive approach to organisations and individuals with her BizShui™ Method; creating better flow in businesses by integrating a blend of the traditional Feng Shui principles with modern business & personal needs, reducing physical and emotional stresses to increase productivity, loyalty and profitability.

 

When she isn't in a Zoom room, you will find her walking on the coasts of her beautiful island of Jersey!

Table of Contents

  •  
    • About Moi
    • About the Book
  • BEE the change
    • Change: Why?
    • Because the customers’ expectations have changed
    • Because customers hate…
    • Because of the power of the big WWW
    • Because of ‘word of mouse’
    • Because we live in a small community
    • Because we need to ‘Bee’ responsible
    • Because we all need to protect our local economy and ultimately our future
    • Because our town centre is a beehive
    • Change: How?
    • How we do business
    • The waggle dance
  • Buzz 7 Consistency
    • Consistency: Why?
    • Consistency: How?
    • Before-during-after
    • First impression
    • Personal appearance
    • Filters
    • Attention to details
    • CONSISTENTLY exceeding customer expectations
  • A final buzz
    • Rapport: Why?
    • Rapport: How?
    • The Busy Queen Bee RAPPORT
    • R - Relationship
    • A - Authenticity
    • P - Profit
    • P - Passion
    • O - Organised
    • R - Radiant
    • T - Trust
    • The End

The Leanpub 60-day 100% Happiness Guarantee

Within 60 days of purchase you can get a 100% refund on any Leanpub purchase, in two clicks.

See full terms

80% Royalties. Earn $16 on a $20 book.

We pay 80% royalties. That's not a typo: you earn $16 on a $20 sale. If we sell 5000 non-refunded copies of your book or course for $20, you'll earn $80,000.

(Yes, some authors have already earned much more than that on Leanpub.)

In fact, authors have earned$12,307,240writing, publishing and selling on Leanpub.

Learn more about writing on Leanpub

Free Updates. DRM Free.

If you buy a Leanpub book, you get free updates for as long as the author updates the book! Many authors use Leanpub to publish their books in-progress, while they are writing them. All readers get free updates, regardless of when they bought the book or how much they paid (including free).

Most Leanpub books are available in PDF (for computers) and EPUB (for phones, tablets and Kindle). The formats that a book includes are shown at the top right corner of this page.

Finally, Leanpub books don't have any DRM copy-protection nonsense, so you can easily read them on any supported device.

Learn more about Leanpub's ebook formats and where to read them

Write and Publish on Leanpub

You can use Leanpub to easily write, publish and sell in-progress and completed ebooks and online courses!

Leanpub is a powerful platform for serious authors, combining a simple, elegant writing and publishing workflow with a store focused on selling in-progress ebooks.

Leanpub is a magical typewriter for authors: just write in plain text, and to publish your ebook, just click a button. (Or, if you are producing your ebook your own way, you can even upload your own PDF and/or EPUB files and then publish with one click!) It really is that easy.

Learn more about writing on Leanpub