Thriving by Caring
Thriving by Caring
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Thriving by Caring

Last updated on 2018-09-14

About the Book

We are entering a new era. It is time to start evolving into the next phase of higher consciousness, where businesses must be accountable for their people and their environment. Business leaders must start bringing a more caring energy into their businesses.

 

In this book, Claire Boscq-Scott, AKA The Busy Queen Bee, outlines her ten strategic leadership principles to successful growth through a Caring Service Culture; to start changing the service delivering by bringing more care to everything leaders do, meaning being more compassionate, developing better communication, supporting and engaging their employees; nurturing, valuing and guiding their customers through their journey in a creative and inspiring way at an emotional level.

 

Providing an unforgettable experience every time customers walk through your doors must become a necessity and this can only be done by giving employees a place where they can feel a part of, they are engaged and empowered which ultimately will help businesses increase their profit and reach their higher mission.

About the Author

Claire Boscq-Scott
Claire Boscq-Scott

My mission is to the Inspire businesses globally to thrive by delivering exceptional customer experience. 

Being listed in the Top 30 Global Customer Service Guru, I am a speaker, trainer and coachsultant; I bring a powerful, positive feminine energy into your business, specialising in Customer Experience and Rapport building. Guiding individuals and corporates through their career journey, empowering them to make the necessary changes in order to be successful, implementing a strategic plan and training program to help lift service standards which has the added benefit of increased profitability.

There are many facets involved in running a thriving business; but the most important one for all of us to grasp is the concept of putting the customer at the heart of everything we do, and being totally Customer Centric. This is why I have developed a range of specific services on how to increase sales by delivering exceptional customer service; creating customer loyalty, improving employee engagement resulting on having a successful business. 

Originally from France, I have lived in Jersey, Channel Islands, since 2000, I capitalised on the experience gained in my hospitality career and set up my own business, in 2009, The Busy Queen Bee, www.busyqueenbee.com.

The Queen Bee is at the centre of her community without her the hive wouldn’t exist and what I bring to business is refocusing on what make a business exists, the internal and external customers. But being Customer Centric is just not enough nowadays and leaders must develop a real 'Caring Service Culture.'

I empower leaders to do business by bringing a more caring energy, supporting, nurturing their employees then their customers. Building strong rapport with all stakeholders and being authentic will naturally lead to increase in sales. They will thrive in their own hive by guiding their customers through the journey just like the queen bee guides the hive in a more intuitive, creative and inspiring way at an emotional level.

I have now launched a Mystery Shopping and Customer Experience Franchise opportunity, giving aspiring entrepreneurs the tools and support to become Customer Experience Experts. So together we can inspire businesses globally to be thrive by putting their customers and employees in the middle of everything they do, ultimately helping their communities to buzz by delivering exceptional customer experience.

Table of Contents

  • Introduction
    • About Moi
    • About the Book
    • Left Brain V Right Brain
    • Change: Why?
    • Because the customers’ expectations have changed
    • Because customers hate…
    • Because of the power of the big WWW
    • Change how we do business
  • Principle 1 Assessing by caring
    • Assessing by caring: Why?
    • Assessing by caring: How?
    • LISTENING
    • COMPASSION
    • RECEPTIVENESS
    • Assessing by caring: what?
    • Employees’ satisfaction
    • Market research
    • Your Market environment
    • Finally
  • Principle 2 Developing by caring
    • Developing by caring: Why?
    • Developing by caring: How?
    • VISUALIZATION
    • 5 SENSES
    • 5 ELEMENTS
    • Developing by Caring: What?
    • Employee journey
    • Customer Experience
    • Buyer personas
    • Finally
  • Principle 3 Training by caring
    • Training by caring: Why?
    • Training by caring: How?
    • INSPIRE
    • INVOLVE
    • CARE
    • Training by caring: What?
    • How do we communicate?
    • Confidence in yourself and in your team
    • Guiding not selling
    • Finally
  • Principle 4 Measuring by caring
    • Measuring by caring: Why?
    • Measuring by caring: How?
    • EMOTIONS
    • COGNITION
    • SUPPORT
    • Measuring by caring: What?
    • Mystery shopping
    • Wellbeing
    • Customer Satisfaction
    • Finally
  • Principle 5 Acting by caring
    • Acting by caring: Why?
    • Acting by caring: How?
    • USEFUL
    • TEAM WORK
    • ENGAGING
    • Acting by caring: What?
    • Procrastinating
    • Habits
    • Be S.M.A.R.T
    • Finally
  • Principle 6 Feedback by caring
    • Feedback by caring: Why?
    • Feedback by caring: How?
    • EMPATHY
    • STORY TELLING
    • SHOWING
    • Feedback by caring: What?
    • Create your Complaint Handling Guidelines
    • Learn from the feedback
    • Facilitating
    • Finally
  • Principle 7 Consistency by caring
    • Consistency by caring: Why?
    • Consistency by caring: How?
    • PERCEPTION
    • UNCONSCIOUS
    • ENTHUSE
    • Consistency by caring: What
    • Before - during - after
    • First impression
    • Attention to details
    • Finally
  • Principle 8 Valuing by caring
    • Valuing by caring: Why?
    • Valuing by caring: How?
    • SELF-WORTH
    • RESPECT
    • EXTRA CARE
    • Valuing by caring: What?
    • Churn
    • Your own business values
    • Exceeding customer expectations
    • Finally
  • Principle 9 Loyalty by caring
    • Loyalty by caring: Why?
    • Loyalty by caring: How?
    • MINDFULNESS
    • BE-do-HAVE
    • GRATEFUL
    • Loyalty by caring: What
    • When trust appears, magic happens
    • CRM
    • Advocacy
    • Finally
  • Principle 10 Caring Service Culture
    • Caring Service Culture: Why?
    • Caring Service Culture: How?
    • AYNI
    • NURTURING
    • RAPPORT
    • Caring Service Culture: What?
    • 5 drivers to customer satisfaction
    • Start with the Why?
    • Passion
    • The End
    • THANK YOU

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