The Secret Diary of a Mystery Shopper
The Secret Diary of a Mystery Shopper
True Customer Service Stories through the eyes of a secret shopper: The Good, The Bad and The Exceptional
About the Book
I have the best job in the world… Wouldn't you love to get paid to shop??
Well maybe not everyone would but I have been very privileged to be a Mystery Shopper for the last 11 years and yes I have been paid to get massages, nails done, eat in restaurants and sleep in fabulous hotels but the best part was that I have been helping businesses master their service delivery, increase their employees’ engagement and customer loyalty, win industry awards and grow their profitability.
In this book, read Claire Boscq-Scott, AKA the Busy Queen Bee, tells the tales of real-life Customer Service Stories, and learn how, through the eyes of someone else and setting up a Mystery Shopping programme, you could improve your employees' performances, deliver exceptional customer experiences and thrive in your business.
Want to know more about Claire Boscq-Scott, check out her website
About the Author
Table of Contents
-
Introduction
- Setting up a Mystery Shopping business
- Time to re-evaluate
- The Good, The Bad and The Ugly
-
Why Mystery Shopping?
- Seeing The Bigger Picture
- Measuring your service delivery, why?
- Measuring, how? Mystery shopping
- How to set up a mystery shopping programme?
- Mystery Shopping online training course
-
The Good
- When someone think they have spotted a Mystery Guest!
- The light went off!
- Call centre
- Video recording visit
-
The Bad
- What a difference a day makes ~ 24 little hours
- Old ladies
- Receiving a Mystery Shop report
- United breaks more than just guitars
- Nail & fish nightmare
-
The Exceptional
- Can you steal Jewellery?
- Thank you card!
- How much did I spend??
- When the CEO behaves badly!
- A new hairdo
-
The End
- The BIG vision
- The End
- Thank you
Other books by this author
The Leanpub 60 Day 100% Happiness Guarantee
Within 60 days of purchase you can get a 100% refund on any Leanpub purchase, in two clicks.
Now, this is technically risky for us, since you'll have the book or course files either way. But we're so confident in our products and services, and in our authors and readers, that we're happy to offer a full money back guarantee for everything we sell.
You can only find out how good something is by trying it, and because of our 100% money back guarantee there's literally no risk to do so!
So, there's no reason not to click the Add to Cart button, is there?
See full terms...
Earn $8 on a $10 Purchase, and $16 on a $20 Purchase
We pay 80% royalties on purchases of $7.99 or more, and 80% royalties minus a 50 cent flat fee on purchases between $0.99 and $7.98. You earn $8 on a $10 sale, and $16 on a $20 sale. So, if we sell 5000 non-refunded copies of your book for $20, you'll earn $80,000.
(Yes, some authors have already earned much more than that on Leanpub.)
In fact, authors have earnedover $14 millionwriting, publishing and selling on Leanpub.
Learn more about writing on Leanpub
Free Updates. DRM Free.
If you buy a Leanpub book, you get free updates for as long as the author updates the book! Many authors use Leanpub to publish their books in-progress, while they are writing them. All readers get free updates, regardless of when they bought the book or how much they paid (including free).
Most Leanpub books are available in PDF (for computers) and EPUB (for phones, tablets and Kindle). The formats that a book includes are shown at the top right corner of this page.
Finally, Leanpub books don't have any DRM copy-protection nonsense, so you can easily read them on any supported device.
Learn more about Leanpub's ebook formats and where to read them
