About the Book
I have the best job in the world… Wouldn't you love to get paid to shop??
Well maybe not everyone would but I have been very privileged to be a Mystery Shopper for the last 11 years and yes I have been paid to get massages, nails done, eat in restaurants and sleep in fabulous hotels but the best part was that I have been helping businesses master their service delivery, increase their employees’ engagement and customer loyalty, win industry awards and grow their profitability.
In this book, read Claire Boscq-Scott, AKA the Busy Queen Bee, tells the tales of real-life Customer Service Stories, and learn how, through the eyes of someone else and setting up a Mystery Shopping programme, you could improve your employees' performances, deliver exceptional customer experiences and thrive in your business.
Want to know more about Claire Boscq-Scott, check out her website
About the Author
Awarded No 3 Top Global Customer Service Guru with three decades of expertise, Claire, is an authority in the Customer Experience Industry.
Author of 4 books; with a No 1 Amazon Best Seller in 2020, she is an international media influencer and her work has been published in Brazil, Philippines, India, US &Europe.
Claire has spoken in over 20 countries, sharing virtual stages with CX celebrities like Ron Kaufman and Shep Hyken. Winner of the Institute of Director award, she is also a former Director on the board of BAG & MSPA.
She brings a more holistic and comprehensive approach to organisations and individuals with her BizShui™ Method; creating better flow in businesses by integrating a blend of the traditional Feng Shui principles with modern business & personal needs, reducing physical and emotional stresses to increase productivity, loyalty and profitability.
When she isn't in a Zoom room, you will find her walking on the coasts of her beautiful island of Jersey!