Thrive with the Hive - Develop
Thrive with the Hive - Develop
BUZZ 2 Develop: Every move you make is a step closer to exceeding your customers' expectations. Develop buzzworthy standards by always finding ways to buzz, delighting your customers and creating exceptional customer experience.
About the Book
In this book, The Busy Queen Bee takes a look at the importance to a successful business of its customers. She uses a powerful analogy from Nature, describing the work of the humble Bee and its ultra efficient work ethic.
Beehives are fascinating, well-oiled machines; the similarities with the running of a business and the running of the Hive are incredible. Adapting some of their work ethic and re-focusing businesses to create a real service culture throughout their organisation is the key to success during those challenging time.
This practical guide is The Busy Queen Bee's very own view of the delivery of Customer Excellence. Thrive with the Hive - DEVELOP is the second BUZZ, there are altogether ten simple steps to help you increase your profitability by delivering exceptional customer service; creating loyal customers and nurturing your employees:
- Assess
- Train
- Measure
- Act
- Feedback
- Consistency
- Value
- Loyalty
- Service Culture
I call it "The Customer Service Waggle Dance", 10 steps to follow for Successful Customer Centric Businesses; to start changing the delivering of a service to actually providing, consistently, their customers with an unforgettable experience every time they walk through their doors.
BEE sure the download the other BUZZs and let me show you ways to buzz, more buzz www.thebusyqueenbee.com
Table of Contents
-
Introduction
- About Moi
- About the Book
-
BEE the change
- Change: Why?
- Because the customers’ expectations have changed
- Because customers hate…
- Because of the power of the big WWW
- Because of ‘word of mouse’
- Because we live in a small community
- Because we need to ‘Bee’ responsible
- Because we all need to protect our local economy and ultimately our future
- Because our town centre is a beehive
- Change: How?
- How we do business
- The waggle dance
-
Buzz 2 Develop
- Developing your own standards: Why?
- ‘Bee’ healthy, ‘Bee’ efficient
- Developing your own standards: How?
- K.I.S.S like a Bee
- Never wasting Bee time
- Developing your customer journey: Why?
- Developing your customer journey: How?
- Touch Points
- Developing ways to BUZZ: Why?
- Developing ways to BUZZ: How?
- Healthy environment
- Step by step to developing ways to BUZZ
- Feng Shui
- Touch Point 1 - First impression
- Touch Point 2 - General Environment
- Touch Point 3 - Sales Opportunity
- Touch Point 4 - Service
- Touch Point 5 - The Departure
- Finally
-
A final buzz
- Rapport: Why?
- Rapport: How?
- The Busy Queen Bee RAPPORT
- R - Relationship
- A - Authenticity
- P - Profit
- P - Passion
- O - Organised
- R - Radiant
- T - Trust
- The End
The Leanpub 60-day 100% Happiness Guarantee
Within 60 days of purchase you can get a 100% refund on any Leanpub purchase, in two clicks.
See full terms
80% Royalties. Earn $16 on a $20 book.
We pay 80% royalties. That's not a typo: you earn $16 on a $20 sale. If we sell 5000 non-refunded copies of your book or course for $20, you'll earn $80,000.
(Yes, some authors have already earned much more than that on Leanpub.)
In fact, authors have earned$12,307,240writing, publishing and selling on Leanpub.
Learn more about writing on Leanpub
Free Updates. DRM Free.
If you buy a Leanpub book, you get free updates for as long as the author updates the book! Many authors use Leanpub to publish their books in-progress, while they are writing them. All readers get free updates, regardless of when they bought the book or how much they paid (including free).
Most Leanpub books are available in PDF (for computers) and EPUB (for phones, tablets and Kindle). The formats that a book includes are shown at the top right corner of this page.
Finally, Leanpub books don't have any DRM copy-protection nonsense, so you can easily read them on any supported device.
Learn more about Leanpub's ebook formats and where to read them
Top Books
OpenIntro Statistics
David Diez, Christopher Barr, Mine Cetinkaya-Rundel, and OpenIntroA complete foundation for Statistics, also serving as a foundation for Data Science.
Leanpub revenue supports OpenIntro (US-based nonprofit) so we can provide free desk copies to teachers interested in using OpenIntro Statistics in the classroom and expand the project to support free textbooks in other subjects.
More resources: openintro.org.
Personal Finance
Jason AndersonThis textbook provides an in-depth analysis on personal finance that is both practical and straightforward in its approach. It has been written in such a way that the readers can gain knowledge without getting overwhelmed by the technical terms. Suitable for both beginners and advanced learners.
Getting to Know IntelliJ IDEA
Trisha Gee and Helen ScottIf we treat our IDE as a text editor, we are doing ourselves a disservice. Using a combination of tutorials and a questions-and-answers approach, Getting to Know IntelliJ IDEA will help you find ways to use IntelliJ IDEA that enable you to work comfortably and productively as a professional developer.
C++20 - The Complete Guide
Nicolai M. JosuttisAll new language and library features of C++20 (for those who know previous C++ versions).
The book presents all new language and library features of C++20. Learn how this impacts day-to-day programming, to benefit in practice, to combine new features, and to avoid all new traps.
Buy early, pay less, free updates.
Other books:
Mastering STM32 - Second Edition
Carmine NovielloWith more than 1200 microcontrollers, STM32 is probably the most complete ARM Cortex-M platform on the market. This book aims to be the most complete guide around introducing the reader to this exciting MCU portfolio from ST Microelectronics and its official CubeHAL and STM32CubeIDE development environment.
R Programming for Data Science
Roger D. PengThis book brings the fundamentals of R programming to you, using the same material developed as part of the industry-leading Johns Hopkins Data Science Specialization. The skills taught in this book will lay the foundation for you to begin your journey learning data science. Printed copies of this book are available through Lulu.
Machine Learning Q and AI
Sebastian Raschka, PhDHave you recently completed a machine learning or deep learning course and wondered what to learn next? With 30 questions and answers on key concepts in machine learning and AI, this book provides bite-sized bits of knowledge for your journey to becoming a machine learning expert.
Stats One
William FooteThe Rails 7 Way
Obie Fernandez, Lucas Dohmen, and Tom Henrik AadlandThe Rails™ 7 Way is the comprehensive, authoritative reference guide for professionals delivering production-quality code using modern Ruby on Rails. It illuminates the entire Rails 7 API, its most powerful idioms, design approaches, and libraries. Building on the previous editions, this edition has been heavily refactored and updated.
Gradual Modularization for Ruby and Rails
Stephan HagemannGet yourself a new tool to manage your Rails application and your growing engineering organization! Prevent the ball-of-mud (and fix it!). Go for microservices or SOA if it makes sense not just because you don't have any other tool. Do all this through a low-overhead tool: packages. Enable better conversations to make practical changes today.
Top Bundles
- #1
Software Architecture
2 Books
"Software Architecture for Developers" is a practical and pragmatic guide to modern, lightweight software architecture, specifically aimed at developers. You'll learn:The essence of software architecture.Why the software architecture role should include coding, coaching and collaboration.The things that you really need to think about before... - #2
CCIE Service Provider Ultimate Study Bundle
2 Books
Piotr Jablonski, Lukasz Bromirski, and Nick Russo have joined forces to deliver the only CCIE Service Provider training resource you'll ever need. This bundle contains a detailed and challenging collection of workbook labs, plus an extensively detailed technical reference guide. All of us have earned the CCIE Service Provider certification... - #3
1500 QUIZ COMMENTATI (3 libri)
3 Books
Tre libri dei QUIZ MMG Commentati al prezzo di DUE! I QUIZ dei concorsi ufficiali di Medicina Generale relativi agli anni: 2000-2001-2003-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021 +100 inediti Raccolti in unico bundle per aiutarvi nello studio e nella preparazione al concorso. All'interno di ogni libro i quiz sono stati suddivisi per... - #4
Pattern-Oriented Memory Forensics and Malware Detection
2 Books
This training bundle for security engineers and researchers, malware and memory forensics analysts includes two accelerated training courses for Windows memory dump analysis using WinDbg. It is also useful for technical support and escalation engineers who analyze memory dumps from complex software environments and need to check for possible... - #5
Practical FP in Scala + Functional event-driven architecture
2 Books
Practical FP in Scala (A hands-on approach) & Functional event-driven architecture, aka FEDA, (Powered by Scala 3), together as a bundle! The content of PFP in Scala is a requirement to understand FEDA so why not take advantage of this bundle!? - #6
Modern C++ Collection
3 Books
Get All about Modern C++C++ Standard Library, including C++20Concurrency with Modern C++, including C++20C++20Each book has about 200 complete code examples. Updates are included. When I update one of the books, you immediately get the updated bundle. You can expect significant updates to each new C++ standard (C++23, C++26, .. ) and also... - #7
Linux Administration Complet
4 Books
Ce lot comprend les quatre volumes du Guide Linux Administration :Linux Administration, Volume 1, Administration fondamentale : Guide pratique de préparation aux examens de certification LPIC 1, Linux Essentials, RHCSA et LFCS. Administration fondamentale. Introduction à Linux. Le Shell. Traitement du texte. Arborescence de fichiers. Sécurité... - #9
Development and Deployment of Multiplayer Online Games, Part ARCH. Architecture (Vol. I-III)
3 Books
What's the Big Idea? The idea behind this book is to summarize the body of knowledge that already exists on multiplayer games but is not available in one single place.And quite a fewof the issues discussed within this series (planned as three nine volumes ~300 pages each), while known in the industry, have not been published at all (except for... - #10
Growing Agile: The Complete Coach's Guide
7 Books
Growing Agile: Coach's Guide Series This bundle provides a collection of training and workshop plans for a variety of agile topics. The series is aimed at agile coaches, trainers and ScrumMasters who often find themselves needing to help teams understand agile concepts. Each book in the series provides the plans, slides, handouts and activity...