Email the Author
You can use this page to email Claire Boscq-Scott about Thrive with The Hive.
About the Book
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She takes a look at the importance to a successful business of its customers. She uses a powerful analogy from Nature, describing the work of the humble Bee and its ultra efficient work ethic.
Beehives are fascinating, well-oiled machines; the similarities with the running of a business and the running of the Hive are incredible. Adapting some of their work ethic and re-focusing businesses to create a real service culture throughout their organisation is the key to success during those challenging time.
This practical guide is The Busy Queen Bee's very own view of delivering exceptional customer service and will focus on 10 helpful steps “Buzz” to follow to provide your internal the tools to deliver exceptional customer service to your external customers, ultimately creating an unforgettable experience:
- Assess
- Develop
- Train
- Measure
- Act
- Feedback
- Consistency
- Value
- Loyalty
- Service Culture
She calls it "The Customer Service Waggle Dance", 10 steps to follow for Successful Customer Centric Businesses; to start changing the delivering of the service to actually providing, consistently, their customers with an unforgettable experience every time they walk through their doors.
About the Author
Claire has over 25 years’experience in the hospitality and tourism industry and is fully committed to high standards, customer care, service delivery and service excellence.
Originally from France, Claire has worked all over the world, including the EPCOT Centre in Orlando, Florida, the UK, France and Jersey.
She set up her own business in 2009 and, today, is the only Jersey, Guernsey, Isle of Man and Isle of Wight provider of unique and tailored services specialising in customer experience, customer service support, mystery shopping and customer insight.
Claire was awarded by The Institute of Director, Jersey Branch, Director of the year in 2014, for Small Business. And was also finalist in the Small and Medium sized Enterprise of the year, at the Award for Enterprise 2014.
Claire has become The Busy Queen Bee. The idea being that the queen bee is the head of the hive and when all of her worker bees (her mystery shoppers) return to the hive aftercollecting the pollen (performing the mystery shopping visits)she can collate the data in order to present a detailed report to her clients.
Claire's vision is to inspire businesses to thrive and grow their profitability by providing exceptional customer experiences and ultimately grow the local economy.