How to Find a Wolf in Siberia
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How to Find a Wolf in Siberia

or, How to Troubleshoot Practically Anything

About the Book

Available from Amazon in paperback format.

Ever feel like you're not all that good at troubleshooting things that go wrong? Maybe you're a computer person troubleshooting systems or code, a mechanic troubleshooting machines, or something else - the solution to being a better troubleshooter is to follow a simply, yet rigorous methodology based on facts and science.

This book's first Part outlines just such a methodology in under 6,000 words, making it a light, easy read that most people can finish in under an hour. That'll get you started, and into the second Part, which goes into more detail, explores concepts in more depth, and helps you create a Troubleshooting Mind that will make you more effective (and happier) in all your pursuits.

The point is that anyone really can become an excellent troubleshooter - and this book can get you started on a repeatable methodology that will help get you there!

About the Author

Don Jones
Don Jones

Don Jones has been in the IT industry since the mid 1990s, and has been a recipient of Microsoft's "Most Valuable Professional" Award since 2003. He's a co-founder of and The DevOps Collective, and a Curriculum Director for online video training company Pluralsight. Don authored some of the first books ever published for Windows PowerShell, and is the co-author of Learn Windows PowerShell in a Month of Lunches, the bestselling entry-level book for PowerShell. Don's a sought-after speaker at technology conferences like Microsoft Ignite, TechMentor, and many more. In 2014, Don started writing fiction in the sci-fi and fantasy genres, and had produced several notable novels, including The Never: A Tale of Peter and the Fae, The Achillios Chronicles trilogy (Alabaster, Onyx, and Verdant), and Daniel Scratch: A Story of Witchkind. You can find him on Twitter @concentratedDon, or on his website, 

Table of Contents

    • Introduction
    • Acknowledgements
  • Part 1: The Short Version
    • How do You Find a Wolf in Siberia?
    • Before You Start: Be Cool, and Get a Notebook
    • Understand the Symptoms
    • Understand the Scope
    • Replicate the Problem
    • Prerequisite: Know the System
    • Test
    • The Scientific Method and Troubleshooting
    • “What Changed?”
    • Control Your Variables
  • Part 2: The Dozen Parts of a Troubleshooting Mind
    • 00. Eschews Belief; Hungers for Facts
    • 01. Is Proactive: Has a Knowledge Base
    • 02. Knows the Symptoms in Depth
    • 03. Knows its Tools
    • 04. Knows When “Wrong” is Right
    • 05. Knows that “Know the System” Doesn’t Mean Expertise
    • 06. Can Follow the Chain
    • 07. States Better Theories
    • 08. Brainstorms the Problem Domain
    • 09. Can Troubleshoot Stuff That’s Not Totally Broke
    • 10. Seeks Commonalities
    • 11. Is Calm; Projects Calm
  • Part 3: Storytime
    • POP! The Weasley Outlet
    • It’s What You Project
    • The Non-Leaky Hose
    • The Leaky Network Server
    • The Water Heater
    • Electrifying!
    • Spoiled
    • What Could it Be?
    • In Closing

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