How to Find a Wolf in Siberia

Course overview

A concise, practical methodology to becoming a better troubleshooter for practically anything.

4 parts
33 chapters
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Part 1

Introduction2 chapters

Begin part
  1. Introduction

  2. Acknowledgements

Part 2

Part 1: The Short Version10 chapters

Begin part
  1. How do You Find a Wolf in Siberia?

  2. Before You Start: Be Cool, and Get a Notebook

  3. Understand the Symptoms

  4. Understand the Scope

  5. Replicate the Problem

  6. Prerequisite: Know the System

  7. Test

  8. The Scientific Method and Troubleshooting

  9. “What Changed?”

  10. Control Your Variables

Part 3

Part 2: The Dozen Parts of a Troubleshooting Mind12 chapters

Begin part
  1. 00. Eschews Belief; Hungers for Facts

  2. 01. Is Proactive: Has a Knowledge Base

  3. 02. Knows the Symptoms in Depth

  4. 03. Knows its Tools

  5. 04. Knows When “Wrong” is Right

  6. 05. Knows that “Know the System” Doesn’t Mean Expertise

  7. 06. Can Follow the Chain

  8. 07. States Better Theories

  9. 08. Brainstorms the Problem Domain

  10. 09. Can Troubleshoot Stuff That’s Not Totally Broke

  11. 10. Seeks Commonalities

  12. 11. Is Calm; Projects Calm

Part 4

Part 3: Storytime9 chapters

Begin part
  1. POP! The Weasley Outlet

  2. It’s What You Project

  3. The Non-Leaky Hose

  4. The Leaky Network Server

  5. The Water Heater

  6. Electrifying!

  7. Spoiled

  8. What Could it Be?

  9. In Closing