Consulting

BUZZ 7 Consistency: the trick to delivering buzzworthy customer service is to do it, not once, not twice but EVERY time your customers walk through your doors… EXTRACT FROM Thrive with the Hive: 10 simple steps to follow to consistently deliver exceptional customer service, putting the internal and external customers at the heart of everything we do. Get buzzing with me even more www.thebusyqueenbee.com and subscribe to my E-Buzz newsletter... 

BUZZ 10 Service Culture: put your internal & external customers at the center of everything your business does. That is when you will create a real service culture. Remember your customers are the bloodstream of your business.

BUZZ 9 Loyalty: give your customers consistently exceptional customer service; they will buy from you, return to you, recommend you, #freeavertising…

BUZZ 8 Value:  give your internal and external customers VALUE, they will give you loyalty. EXTRACT FROMThrive with the Hive: 10 simple steps to follow to consistently deliver exceptional customer service, putting the internal and external customers at the heart of everything we do.

Buzz 6 Feedback – The more feedback you get the more you will learn how to delight your customers and will be able to deliver exceptional customer service. Listen, understand, act… EXTRACT FROM Thrive with the Hive: 10 simple steps to follow to consistently deliver exceptional customer service, putting the internal and external customers at the heart of everything we do. Get buzzing with me even more www.thebusyqueenbee.com and subscribe to my E-Buzz newsletter... 

BUZZ 5 ACT will talk to you about Businesses needing to evaluate, respond and act, taking in new information put it into good use, and modify or eliminate ineffective ones.  EXTRACT FROM Thrive with the Hive: 10 simple steps to follow to consistently deliver exceptional customer service, putting the internal and external customers at the heart of everything we do.

BUZZ 4 Measure: you can only measure service when your staff knows what is expected of them. Measure the celebrate success, measure your internal and external customers’ satisfaction to ensure you are all going in the right direction... EXTRACT FROM Thrive with the Hive: 10 simple steps to follow to consistently deliver exceptional customer service, putting the internal and external customers at the heart of everything we do.

BUZZ 3 Train: Give your internal customers the tools to deliver exceptional customers to your external customers… EXTRACT FROM Thrive with the Hive: 10 simple steps to follow to consistently deliver exceptional customer service, putting the internal and external customers at the heart of everything we do. Get buzzing with me even more www.thebusyqueenbee.com and subscribe to my E-Buzz newsletter... 

BUZZ 2 Develop: Every move you make is a step closer to exceeding your customers' expectations. Develop buzzworthy standards by always finding ways to buzz, delighting your customers and creating exceptional customer experience. EXTRACT FROM Thrive with the Hive: 10 simple steps to follow to consistently deliver exceptional customer service, putting the internal and external customers at the heart of everything we do. Get buzzing with me even more www.thebusyqueenbee.com and subscribe to my E-Buzz newsletter... 

BUZZ 1 Assess: listen to your employees, understand your customers’ needs, don’t wait for your environment to change, BEE the change... EXTRACT FROM Thrive with the Hive: 10 simple steps to follow to consistently deliver exceptional customer service, putting the internal and external customers at the heart of everything we do. Get buzzing with me even more www.thebusyqueenbee.com and subscribe to my E-Buzz newsletter... 

Với hàng tá bài tập trong bộ công cụ retrospective cá nhân, cuốn Khai thác giá trị Agile Retrospective sẽ giúp bạn trở nên thành thạo hơn trong việc thực hiện retrospective và thu được nhiều giá trị hơn - Lời giới thiệu bởi Esther Derby và Duong Trong Tan

Với hàng tá bài tập trong bộ công cụ retrospective cá nhân, cuốn Khai thác giá trị Agile Retrospective sẽ giúp bạn trở nên thành thạo hơn trong việc thực hiện retrospective và thu được nhiều giá trị hơn - Lời giới thiệu bởi Esther Derby và Duong Trong Tan

Volume 4 of the Experiential Learning Series provides many tried-and-true experiential exercises, ready to use or modify for lessons in programming, testing, analysis and design, as well as personal development, team building, and organizational change.

There is no magical advice that we can give that will turn your business successful. Success is based on the small decisions you make EVERYDAY. This book is meant to be a collection of the concepts that guide you out of 'Magical Start-Up Land' and turn you into a REAL, successful business.

Este livro é um companheiro na Jornada Lean, através dele o leitor tem acesso aos 15 primeiros métodos e ferramentas lean e a conhecimentos e experiências fundamentais para quem está a iniciar a jornada lean na sua empresa.