Complexity-based View of the Firm
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Complexity-based View of the Firm

Introduction to the Theory and Practice of An Emerging Paradigm

About the Book

This book is an introductory level text into the emergence of a new paradigm devoted to understanding, predicting and influencing the behavior of the firm based upon on our increased capacity to tackle complexity. More specifically, the book: 1) explores the theoretical implications derived from the application of the idea of complexity to the context of the firm, 2) questions whether a complexity-based view of the firm can be brought to practice, and 3) investigates the form in which this approach might be replicated. Furthermore, by providing empirical evidence from real-life firms, the author tests the feasibility of a complexity-based view of the firm as a means to extend our understanding of the behavior of the firm.

About the Author

Francisco J Navarro
Francisco J Navarro

Francisco is a professional with over 18 years’ experience in business consulting, having served with “Big Four” consultancy companies, as well as in his own company. His specialties include strategic change and innovation-led projects in industries ranging from airlines and hospitality, to health services and government. Along his career, he has served as CEO for several service companies. Currently, Francisco is a Managing Director of consulting firm Zinkea Business Consulting, dedicated to advise private and public organizations on how to implement customer-centered management initiatives that foster competitiveness and innovation. Francisco holds a Ph.D. in Economics and Business Management from University of Alcala and an Executive MBA from Instituto de Empresa. He lives in Madrid (Spain) with his wife and two daughters.

Table of Contents

CONTENTS

 

 

LIST OF TABLES...................................................................................................................... ix

LIST OF FIGURES.................................................................................................................... xi

ACKNOWLEDGEMENTS......................................................................................................... xiii

INTRODUCTION.................................................................................................................... xv

PART I. TOWARDS A NEW PARADIGM..... 1

CHAPTER 1. COMPLEXITY AND THE FIRM..... 3

CHAPTER 2. BASIS FOR A NEW APPROACH..... 15

CHAPTER 3. CONCEPTUALIZATION OF THE FIRM..... 21

CHAPTER 4. REFOCUS OF THE THEORIZING PROCESS..... 29

PART II. THEORY AND METHOD..... 37

CHAPTER 5. THEORETICAL FOUNDATIONS..... 39

CHAPTER 6. METHODOLOGICAL APPROACH..... 57

CHAPTER 7. MAPPING THE FIRM-SYSTEM..... 67

CHAPTER 8. VISUALIZING COMPLEXITY..... 89

CHAPTER 9. MODELING AND SIMULATION..... 99

CHAPTER 10. OPTIMIZATION..... 123

PART III. CASE STUDY: AIRLINE INDUSTRY..... 133

CHAPTER 11. FIELD RESEARCH DESIGN..... 135

CHAPTER 12. DELPHI PROCESS..... 141

CHAPTER 13. MAPPING AND VISUALIZING AIRLINES’ COMPLEXITY..... 149

CHAPTER 14. AIRLINE MODELING AND SIMULATION..... 161

CHAPTER 15. DISCUSSION AND IMPLICATIONS..... 179

CONCLUSIONS..... 185

FURTHER RESEARCH..... 191

APPENDICES..... 195

APPENDIX A. REVIEW OF THEORIES OF THE FIRM..... 197

APPENDIX B. THE DELPHI METHOD..... 217

APPENDIX C. METHODOLOGY SUMMARY..... 219

APPENDIX D. FIELD RESEARCH DATA..... 221

APPENDIX E. TOPOLOGICAL NETWORK COMPLEXITY..... 239

BIBLIOGRAPHY..... 243

ABOUT THE AUTHOR..... 259

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