Francisco is a professional with over 18 years’ experience in business consulting, having served with “Big Four” consultancy companies, as well as in his own company. His specialties include strategic change and innovation-led projects in industries ranging from airlines and hospitality, to health services and government. Along his career, he has served as CEO for several service companies. Currently, Francisco is a Managing Director of consulting firm Zinkea Business Consulting, dedicated to advise private and public organizations on how to implement customer-centered management initiatives that foster competitiveness and innovation. Francisco holds a Ph.D. in Economics and Business Management from University of Alcala and an Executive MBA from Instituto de Empresa. He lives in Madrid (Spain) with his wife and two daughters.