The Inner Workings of WorkFlow
The Inner Workings of WorkFlow
The behavior of work that governs how your teams align, communicate, coordinate and collaborate.
About the Book
The Inner Workings of WorkFlow:
The behavior of work that governs how your teams align, communicate, coordinate and collaborate.
- Do you want to learn how to identify and model the flow of work in your office?
- Do you want to learn patterns and techniques in managing that flow?
- Do you want to dive deeper into the theory behind a kanban board?
This book will dive into the world of the complex by reviewing Systems Thinking in the context of work. The book will continue into the review the math and science of work (Queuing Theory/Networks.) And finally, we will merge the two concepts into a method of modeling work. A good model of work will help you resolve and scheduling issues you encounter. You can use these insights to understand why Agile, Scrum, and kanban help you achieve success.
When viewed as a System, Team-Work (Queuing Networks) can give you valuable insights into:
About the Author
Table of Contents
-
Preface
-
Note From the Author
- From Here to Flow
- Outline
-
Introduction
- What is in it for me?
- Bus Stop Bench
- What is Workflow
- Value Stream Mapping
- The Math and Science of Workflow
- Planning vs Execution
- The Future in Flow
- From Me to We
-
Note From the Author
-
Model Thinking
-
Model Thinking
- What is a Model?
- Multiple Mental Models
- A Workflow Model
- In Summary
- Uses of Mental Models
- Parts of a Model
-
Model Thinking
-
Work As A System: Part One
-
Systems Thinking
- Introduction
- Danna Meadows and Systems Thinking
- Sun Tzu, Art of War: Chapter One
- Reality happened 160 milliseconds ago
- The “Cone of Information”
- It’s Complicated
- The Good, the Bad, the Ugly
- Dinner?
- Today will be meaningless tomorrow
- Mathematical models
-
Life in the Queue
- Introduction
- What is a queue
- Teamwork is changing
- From Me to We
- Old School: Manage the person not the flow
- Two cave men
- Two or more people is too complicated
- An office of backlogs
- No math, just relationships
- Queuing Models/Patterns
- Summary
-
Behavior of Individuals
- Introduction
- The M/M/1
- M/M/c Queue
- Help is on the way: Sub-tasks
- Independent List (The Checklist)
- Summary
-
Behavior of Routes
- Generic Route As a System
- Definitions
- Problems
- Solutions
-
Behavior of Networks
- Workflow for Demand: The 4Vs
- Combinations
- Low-Mix, High-Volume
- Workflow for Product
-
Systems Thinking
-
Work as a Model
- Overview
-
Anatomy of Work
- List / Queue
- Service
- Arrivals
- Arrival Rate
- Calling Population
- Events in QT
-
Queuing Theory
- Queuing Models
-
Anatomy of Work as a System
- Analyzing Boundaries
- Analyzing Function or Purpose
- Analyzing Limits
- Analyzing Flows
- Analyzing Interconnections and Relationships
- Analyzing Events
- Analyzing Behavior
- Analyzing List / Queue
- Analyzing Service
-
Mapping
- What are we mapping
- The Four V’s
- Plant types
-
general behaviors
- Let me finish that for you
- Overlap tasks
- Team up on setups
- double up on tasks
- wip limits
- Dependent
- Independent
- Negotiable
- Estimable
- Small - short run times
- Delay Decisions
- Pull
- Push
- Priorities
-
Project Management Methodologies
- Theory Of Constraints
-
Work As A System: Part Two
-
Introduction
- Expedite, Fix Flow
- Route
- Behavior of Route
- Baton Zone
-
Introduction
-
Appendix
-
Agile as a System
- Overview
- Limit exposure to threatening events
- Quickly mitigate/limit scope of threatening events
- Prevent/Monitor for threatening events
- Agile Manifesto
-
Agile as a System
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