The Innovation Revelation

A story about satisfying customer needs

Charlie Blades is desperately unhappy in his job in online sales in one of the UK's top department stores. He is about to quit in light of the company's decision to offshore IT when he suddenly realises they've been doing it all wrong.

With a little help, Charlie breaks from the conventional approach in one last ditch attempt for survival.

David Lowe

With a little help, Charlie breaks from the conventional approach in one last ditch attempt for survival.

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About the Book

Charlie works for Nutthinghams, one of the UK's most-loved department stores. He is in charge of online sales for ladies fashion but, unfortunately, has to work in an acidic atmosphere.

As Nuttinghams announces plans to offshore their IT, Charlie is about to quit when he suddenly realises how they could approach their projects differently.

With the help of friends with different perspectives on life and work, Charlie embarks on his mammoth challenge with fresh approaches such as human-centred design and Agile thinking.

Will this change deliver results quick enough to alter the board's decision to offshore? And, if he does it without management's approval, will he ruin his chances of getting a job somewhere else if it goes wrong?

The Innovation Revelation follows Charlie on his turbulent journey of discovery in a world that often seems foreign and counter-intuitive.

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About the Author

David Lowe

David Lowe is an agile and lean coach who has helped a variety of companies (from start-ups to traditional organisations) over a range of industries (including finance, fashion, automotive, government and travel). He is heavily involved in the Agile and Lean communities: he runs the London Agile Discussion Group, Agile on the Bench and London Lean Coffee. Along with James and Jiten, he runs scrumandkanban.co.uk

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