Simply Manage (Spring Sale)
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Simply Manage

Lead to Sustainability

About the Book

Facing management challenges?

A multitude of topics that demand your attention?

This book brings together a complex field into a joined-up whole.

Manage simply.  Cut out all the politics, ego trips, empire building, gaming, greed and waste. Just get out and do it!

It also means laser-like focussing on the customers you serve now. They are the foundation for success.  What are their needs?  Only they can define quality

To simply manage is to focus your team on your customers. Support your team with the necessary leadership as they deliver the maximum total customer experience.

Simply Manage presents a joined-up way forward clearly and effectively.

The six basic principles to simply manage are:

Your business aim is for your people to take responsibility for the total customer experience as a linked system through which value flows.

If you measure what is happening, you can do it ever-better, so your business will succeed and sustain.

About the Authors

Alan Clark
Alan Clark

Alan Clark has been an independent business coach, consultant, trainer and improvement coach for twenty years, in management development, business process improvement and Lean with SPC. His clients in the UK cover a broad range of industries including banking, the criminal justice system, software development, manufacturing, NHS, food manufacturing, recycling, outsourced office services, law, and local government. He has a special interest in making management easier to understand and do! He has also taught as a part-time and as a visiting lecturer at the University of Birmingham as well as De Montfort and Coventry Universities. He is a Chartered Mechanical Engineer and a Chartered Quality Professional.

Terry Peterson
Terry Peterson

By training I am a chemist and spent 26 years in industry, through product development to sales and marketing. Since the early 90’s have been involved in “quality”, in one way or another, as consultant or assessor.

In my time in industry I had watched, with incomprehension, highly intelligent managers doing things that seemed totally counterproductive. I now believe that there is a better, sustainable way for organisation based on Deming++, which enables people to use practical intelligence that works.

Steve Pitt
Steve Pitt

Nearly 30 years experience and passion for creating credible, visual identities for my customers. Working together to ensure the results give my customers confidence in their visual identity, assisting a wide range of business to create a professional, consistent image that is in line with their business thinking...

There are plenty of other “graphic designers” but there is only one Steve Pitt. Living in my ‘graphic design world’ for over a quarter of a century. But looking and learning for much longer... my natural ability has been nurtured from an early age, an appreciation of light, dark and composition. My natural skills have developed (and continue to be!) into the services I offer now. From my love of typefaces to the pleasure of creating a flowing layout, to joy of a simple curve of a form... The opportunity to create any part of a visual identity is always a great pleasure... 

My passion for graphic design has an equal: my passion for riding motorcycles. The feeling of riding a motorcycle has no equal: the joy of a simple curve on motorcycle... 


Table of Contents

    • Hello & Welcome!
  • Theme 1: Aims
    • 1.1 Values, purpose and vision
    • 1.2 Strategic planning
  • Theme 2: People
    • 2.1 Working together
    • 2.2 Learning and development
    • 2.3 Leadership
  • Theme 3: Customers
    • 3.1 What customers need
    • 3.2 Total Customer Experience
  • Theme 4: Value Flow
    • 4.1 Daily work
    • 4.2 Picture Your Business
  • Theme 5: Measure
    • 5.1 What is happening?
    • 5.2 What to measure
    • 5.3 Wisdom from numbers
  • Theme 6: Ever Better
    • 6.1 Continually improve
    • 6.2 Innovation
    • 6.3 Change projects
    • Over To You
    • About Us
    • Acknowledgements
  • Notes

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