Simply Manage (Spring Sale)
This book is 100% complete
Completed on 2018-08-14
About the Book
Facing management challenges?
A multitude of topics that demand your attention?
This book brings together a complex field into a joined-up whole.
Manage simply. Cut out all the politics, ego trips, empire building, gaming, greed and waste. Just get out and do it!
It also means laser-like focussing on the customers you serve now. They are the foundation for success. What are their needs? Only they can define quality.
To simply manage is to focus your team on your customers. Support your team with the necessary leadership as they deliver the maximum total customer experience.
Simply Manage presents a joined-up way forward clearly and effectively.
The six basic principles to simply manage are:
Your business aim is for your people to take responsibility for the total customer experience as a linked system through which value flows.
If you measure what is happening, you can do it ever-better, so your business will succeed and sustain.
- Hello & Welcome!
Theme 1: Aims
- 1.1 Values, purpose and vision
- 1.2 Strategic planning
Theme 2: People
- 2.1 Working together
- 2.2 Learning and development
- 2.3 Leadership
Theme 3: Customers
- 3.1 What customers need
- 3.2 Total Customer Experience
Theme 4: Value Flow
- 4.1 Daily work
- 4.2 Picture Your Business
Theme 5: Measure
- 5.1 What is happening?
- 5.2 What to measure
- 5.3 Wisdom from numbers
Theme 6: Ever Better
- 6.1 Continually improve
- 6.2 Innovation
- 6.3 Change projects
- Over To You
- About Us
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