By training I am a chemist and spent 26 years in industry, through product development to sales and marketing. Since the early 90’s have been involved in “quality”, in one way or another, as consultant or assessor.

In my time in industry I had watched, with incomprehension, highly intelligent managers doing things that seemed totally counterproductive. I now believe that there is a better, sustainable way for organisation based on Deming++, which enables people to use practical intelligence that works.