Organizational Design

Most organisations are trying to fix the wrong things. This book names the dysfunctions they keep running into and explains, through Open Systems Theory, why they keep coming back.

The organisations that win are not the biggest or the fastest. They are the ones that learn faster than their environment changes.

Before you spend time and money fixing a problem, make sure you understand what is causing it.A practical method for finding the real problem before choosing the solution. Learn to examine evidence, test competing explanations, identify the cause worth addressing, and check whether your response works.

The first ITIL®-aligned practice guide to structure Customer Success as a complete organisational capability. It brings comprehensive IT service management thinking into CS, integrating governance, processes, people, information, technology, partners, and continual improvement into a coherent operating model, with practical methods and tools to design, govern, assess, and improve it.

This essential guide explains how to lead organizations through transformation by mastering the human and structural side of change. Discover proven frameworks from Bridges, Lewin, Kotter, and McKinsey, applied to real stories of survival and collapse from IBM, Fujifilm, Microsoft, Kodak, Blockbuster, and more. Learn why some giants adapt and grow while others fall — and how to ensure your organization moves through change rather than just enduring it. A vital resource for leaders, managers, and students of organizational strategy.