Key Performance Illusions (Key Performance Illusions)
Key Performance Illusions
A book on the pitfalls and loopholes In performance measurement
About the Book
Losing an illusion makes you wiser than finding a truth - Ludwig Borne (1786-1837)
From sports to governments, from human health to corporate institutions, people are using metrics to measure some sort of progress. It is a central part of the dialogue about focus, control and accountability within private as well as governmental organizations.
People all over the world manage their jobs (and sometimes lives) via these indicators, telling them where to go next and where not. Decisions, big and small, find their origin in graphs, diagrams, tables and lists filled with KPIs. But is the KPI the prophetic tools of this era? In this book we will see that they are not.
Performance measures are frequently irrelevant, or worse, they encourage the wrong behaviour. They often provide a false sense of control and certainty. KPIs might look like the bright light at the end of the dark tunnel. But we’ll see that they are more often then not the headlights of an oncoming train.
This book explores the hidden side of KPIs; why we are so addicted to them, what things can go wrong creating them and where it goes amis when using them and much more.
PART 1 SETTING THE SCENE
Chapter One - Key Performance Indicators
Chapter Two - Why we like KPIs so much
Chapter Three - How (not) to build a KPI
Chapter Four - The five most overrated KPIs
PART 2 USING KPIS
Chapter Five - How Leaders use KPIs
Chapter Six - How to lie with your KPI
Chapter Seven - How we fail the KPI
Chapter Eight - Why KPIs fail
PART 3 THE FUTURE OF KPIS
Chapter Nine - Frequently Asked Questions
Chapter Ten - The KPI that changed the world
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