Just send an email
Just send an email
Anti-patterns for email-centric organizations
About the Book
It's 2070, yet another attempt to replace email messaging has fizzled. You are stuck with an overflowing inbox and wonder why in your large organization to get anything done you have to "just send me an email about it". Emails to ask for permission, emails to inform everyone about new regulations, endless email conversations to settle on a place and time for very important meetings. Critical data files buried within compressed email attachments that get lost right before you need to take a look at them.
Even if today there is probably no better solution to a-synchronous inter-personal communication than email, there are many ways to use it. In this book we have collected many examples of incorrect, inefficient or simply strange ways of using email communication between human people working in large and small organizations. Despite the age of the medium (born in the early 1970s), these anti-patterns are still abundant across what we call email-centric organizations.
We hope that you will not recognize many of the email anti-patterns we have documented, but in case you do -- well, there is some hope. By giving a name to the problem, you start realizing a solution should and can be found. To reach it, you can take advantage of the distilled experience in these pages and read the suggestions that accompany each anti-pattern. In case your organization has already graduated to a data-centric or process-centric maturity level, be aware that the risk of taking the shorcut and "just send it by email" is always lurking somewhere near.
- Just send an email
- What’s so special about email anyway?
Anti-Patterns for email-centric organizations
- How do you know you are in an email-centric organization?
- Unsecured Sensitive Mail
- Monday Morning Mail
- 5pm reply
- Happy Holidays
- Ticketless Support
- FAQ Autoreply
- Apply by Mail
- Process Patch
- On Behalf
- To for Two
- Attached Body
- Dear Tpyo
- Lightning Reply
- Useless Acknowledgement
- Untimely Reminder
- Eager Undetected Reply
- Reply-All Storms
- Unfinished Reply
- Fuzzy Link
- Collaborative Edit
- Web Master Mail
- Email from God
- META SPAM
- Email Anti-Patterns Summaries
- What is the evidence?
- Do I really need to send an email?
- What to do when the next email arrives?
The Leanpub 45-day 100% Happiness Guarantee
Within 45 days of purchase you can get a 100% refund on any Leanpub purchase, in two clicks.
See full terms
Free Updates. DRM Free.
If you buy a Leanpub book, you get free updates for as long as the author updates the book! Many authors use Leanpub to publish their books in-progress, while they are writing them. All readers get free updates, regardless of when they bought the book or how much they paid (including free).
Most Leanpub books are available in PDF (for computers), EPUB (for phones and tablets) and MOBI (for Kindle). The formats that a book includes are shown at the top right corner of this page.
Finally, Leanpub books don't have any DRM copy-protection nonsense, so you can easily read them on any supported device.
C++ Best PracticesJason Turner
Level up your C++, get the tools working for you, eliminate common problems, and move on to more exciting things!
Continuous Delivery PipelinesDave Farley
This practical handbook provides a step-by-step guide for you to get the best continuous delivery pipeline for your software.
OpenIntro StatisticsDavid Diez, Christopher Barr, Mine Cetinkaya-Rundel, and OpenIntro
A complete foundation for Statistics, also serving as a foundation for Data Science.
Leanpub revenue supports OpenIntro (US-based nonprofit) so we can provide free desk copies to teachers interested in using OpenIntro Statistics in the classroom and expand the project to support free textbooks in other subjects.
More resources: openintro.org.
C++20 is the next big C++ standard after C++11. As C++11 did it, C++20 changes the way we program modern C++. This change is, in particular, due to the big four of C++20: ranges, coroutines, concepts, and modules.
The book is almost daily updated. These incremental updates ease my interaction with the proofreaders.
Atomic KotlinBruce Eckel and Svetlana Isakova
For both beginning and experienced programmers! From the author of the multi-award-winning Thinking in C++ and Thinking in Java together with a member of the Kotlin language team comes a book that breaks the concepts into small, easy-to-digest "atoms," along with exercises supported by hints and solutions directly inside IntelliJ IDEA!
Introductory Statistics with Randomization and SimulationMine Cetinkaya-Rundel, Christopher Barr, OpenIntro, and David Diez
A complete foundation for Statistics, also serving as a foundation for Data Science, that introduces inference using randomization and simulation while covering traditional methods.
Leanpub revenue supports OpenIntro, so we can provide free desk copies to teachers interested in using our books in the classroom.
More resources: openintro.org.
Ansible for DevOpsJeff Geerling
Ansible is a simple, but powerful, server and configuration management tool. Learn to use Ansible effectively, whether you manage one server—or thousands.
Java OOP Done RightAlan Mellor
Object Oriented Programming is still a great way to create clean, maintainable code. But only if you use it right.
This book gives you 25 years of OO best practice, ready to use.
You'll learn to design objects behaviour-first, use TDD to help, then confidently apply Design Patterns, SOLID principles and Refactoring to make clean, crafted code.
Introducing EventStormingAlberto Brandolini
The deepest tutorial and explanation about EventStorming, straight from the inventor.
Discrete Mathematics for Computer ScienceAlexander Shen, Alexander S. Kulikov, Vladimir Podolskii, and Aleksandr Golovnev
This book supplements the DM for CS Specialization at Coursera and contains many interactive puzzles, autograded quizzes, and code snippets. They are intended to help you to discover important ideas in discrete mathematics on your own. By purchasing the book, you will get all updates of the book free of charge when they are released.
Software Architecture for Developers: Volumes 1 & 2 - Technical leadership and communication
2 Books"Software Architecture for Developers" is a practical and pragmatic guide to modern, lightweight software architecture, specifically aimed at developers. You'll learn:The essence of software architecture.Why the software architecture role should include coding, coaching and collaboration.The things that you really need to think about before...
CCIE Service Provider Ultimate Study Bundle
2 BooksPiotr Jablonski, Lukasz Bromirski, and Nick Russo have joined forces to deliver the only CCIE Service Provider training resource you'll ever need. This bundle contains a detailed and challenging collection of workbook labs, plus an extensively detailed technical reference guide. All of us have earned the CCIE Service Provider certification...
Cisco CCNA 200-301 Complet
4 BooksCe lot comprend les quatre volumes du guide préparation à l'examen de certification Cisco CCNA 200-301.
Modern C++ by Nicolai Josuttis
CCDE Practical Studies (All labs)
3 BooksCCDE lab
"The C++ Standard Library" and "Concurrency with Modern C++"
2 BooksGet my books "The C++ Standard Library" and "Concurrency with Modern C++" in a bundle. The first book gives you the details you should know about the C++ standard library; the second one dives deeper into concurrency with modern C++. In sum, you get more than 600 pages full of modern C++ and about 250 source files presenting the standard library...
2 BooksDocker and Kubernetes are taking the world by storm! These books will get you up-to-speed fast! Docker Deep Dive is over 400 pages long, and covers all objectives on the Docker Certified Associate exam.The Kubernetes Book includes everything you need to get up and running with Kubernetes!
The Future of Digital Health
6 BooksWe put together the most popular books from The Medical Futurist to provide a clear picture about the major trends shaping the future of medicine and healthcare. Digital health technologies, artificial intelligence, the future of 20 medical specialties, big pharma, data privacy and how technology giants such as Amazon or Google want to conquer...
Django for Beginners/APIs/Professionals
Linux Administration Complet
4 BooksCe lot comprend les quatre volumes du Guide Linux Administration :Linux Administration, Volume 1, Administration fondamentale : Guide pratique de préparation aux examens de certification LPIC 1, Linux Essentials, RHCSA et LFCS. Administration fondamentale. Introduction à Linux. Le Shell. Traitement du texte. Arborescence de fichiers. Sécurité...