Just send an email
Just send an email
Anti-patterns for email-centric organizations
About the Book
It's 2070, yet another attempt to replace email messaging has fizzled. You are stuck with an overflowing inbox and wonder why in your large organization to get anything done you have to "just send me an email about it". Emails to ask for permission, emails to inform everyone about new regulations, endless email conversations to settle on a place and time for very important meetings. Critical data files buried within compressed email attachments that get lost right before you need to take a look at them.
Even if today there is probably no better solution to a-synchronous inter-personal communication than email, there are many ways to use it. In this book we have collected many examples of incorrect, inefficient or simply strange ways of using email communication between human people working in large and small organizations. Despite the age of the medium (born in the early 1970s), these anti-patterns are still abundant across what we call email-centric organizations.
We hope that you will not recognize many of the email anti-patterns we have documented, but in case you do -- well, there is some hope. By giving a name to the problem, you start realizing a solution should and can be found. To reach it, you can take advantage of the distilled experience in these pages and read the suggestions that accompany each anti-pattern. In case your organization has already graduated to a data-centric or process-centric maturity level, be aware that the risk of taking the shorcut and "just send it by email" is always lurking somewhere near.
- Just send an email
- What’s so special about email anyway?
Anti-Patterns for email-centric organizations
- How do you know you are in an email-centric organization?
- Unsecured Sensitive Mail
- Monday Morning Mail
- 5pm reply
- Happy Holidays
- Ticketless Support
- FAQ Autoreply
- Apply by Mail
- Process Patch
- On Behalf
- To for Two
- Attached Body
- Dear Tpyo
- Lightning Reply
- Useless Acknowledgement
- Untimely Reminder
- Eager Undetected Reply
- Reply-All Storms
- Unfinished Reply
- Fuzzy Link
- Collaborative Edit
- Web Master Mail
- Email from God
- META SPAM
- Email Anti-Patterns Summaries
- What is the evidence?
- Do I really need to send an email?
- What to do when the next email arrives?
The Leanpub 45-day 100% Happiness Guarantee
Within 45 days of purchase you can get a 100% refund on any Leanpub purchase, in two clicks.
See full terms
Free Updates. DRM Free.
If you buy a Leanpub book, you get free updates for as long as the author updates the book! Many authors use Leanpub to publish their books in-progress, while they are writing them. All readers get free updates, regardless of when they bought the book or how much they paid (including free).
Most Leanpub books are available in PDF (for computers), EPUB (for phones and tablets) and MOBI (for Kindle). The formats that a book includes are shown at the top right corner of this page.
Finally, Leanpub books don't have any DRM copy-protection nonsense, so you can easily read them on any supported device.
C++ Best PracticesJason Turner
Level up your C++, get the tools working for you, eliminate common problems, and move on to more exciting things!
OpenIntro StatisticsDavid Diez, Christopher Barr, Mine Cetinkaya-Rundel, and OpenIntro
A complete foundation for Statistics, also serving as a foundation for Data Science.
Leanpub revenue supports OpenIntro (US-based nonprofit) so we can provide free desk copies to teachers interested in using OpenIntro Statistics in the classroom and expand the project to support free textbooks in other subjects.
More resources: openintro.org.
Functional Design and ArchitectureAlexander Granin
Software Design in Functional Programming, Design Patterns and Practices, Methodologies and Application Architectures. How to build real software in Haskell with less efforts and low risks. The first complete source of knowledge.
R Programming for Data ScienceRoger D. Peng
This book brings the fundamentals of R programming to you, using the same material developed as part of the industry-leading Johns Hopkins Data Science Specialization. The skills taught in this book will lay the foundation for you to begin your journey learning data science. Printed copies of this book are available through Lulu.
C++20 is the next big C++ standard after C++11. As C++11 did it, C++20 changes the way we program modern C++. This change is, in particular, due to the big four of C++20: ranges, coroutines, concepts, and modules.
I am a Software Engineer and I am in ChargeAlexis Monville and Michael Doyle
I am a Software Engineer and I am in Charge is a real-world, practical book that helps you increase your impact and satisfaction at work no matter who you work with.
In the book, we will follow Sandrine, a fictional character who learns to think in a new way enabling her to take a different course of action.
Atomic KotlinBruce Eckel and Svetlana Isakova
For both beginning and experienced programmers! From the author of the multi-award-winning Thinking in C++ and Thinking in Java together with a member of the Kotlin language team comes a book that breaks the concepts into small, easy-to-digest "atoms," along with exercises supported by hints and solutions directly inside IntelliJ IDEA!
Invest In Digital Health - The Medical Futurist's GuideDr. Bertalan Mesko
Artificial Intelligence and Digital Health are booming. In this book, we explain why now it's a good time to invest in Digital Health and give recommendations on where to invest by looking at the top 24 technological trends we find the most promising.
The Hundred-Page Machine Learning BookAndriy Burkov
Everything you really need to know in Machine Learning in a hundred pages.
Mastering STM32Carmine Noviello
With more than 600 microcontrollers, STM32 is probably the most complete ARM Cortex-M platform on the market. This book aims to be the first guide around that introduces the reader to this exciting MCU portfolio from ST Microelectronics and its official CubeHAL.
Software Architecture for Developers: Volumes 1 & 2 - Technical leadership and communication
2 Books"Software Architecture for Developers" is a practical and pragmatic guide to modern, lightweight software architecture, specifically aimed at developers. You'll learn:The essence of software architecture.Why the software architecture role should include coding, coaching and collaboration.The things that you really need to think about before...
CCIE Service Provider Ultimate Study Bundle
2 BooksPiotr Jablonski, Lukasz Bromirski, and Nick Russo have joined forces to deliver the only CCIE Service Provider training resource you'll ever need. This bundle contains a detailed and challenging collection of workbook labs, plus an extensively detailed technical reference guide. All of us have earned the CCIE Service Provider certification...
The Future of Digital Health
6 BooksWe put together the most popular books from The Medical Futurist to provide a clear picture about the major trends shaping the future of medicine and healthcare. Digital health technologies, artificial intelligence, the future of 20 medical specialties, big pharma, data privacy and how technology giants such as Amazon or Google want to conquer...
Cisco CCNA 200-301 Complet
4 BooksCe lot comprend les quatre volumes du guide préparation à l'examen de certification Cisco CCNA 200-301.
CCDE Practical Studies (All labs)
3 BooksCCDE lab
"The C++ Standard Library" and "Concurrency with Modern C++"
2 BooksGet my books "The C++ Standard Library" and "Concurrency with Modern C++" in a bundle. The first book gives you the details you should know about the C++ standard library; the second one dives deeper into concurrency with modern C++. In sum, you get more than 600 pages full of modern C++ and about 250 source files presenting the standard library...
Modern Management Made Easy
3 BooksRead all three Modern Management Made Easy books. Learn to manage yourself, lead and serve others, and lead the organization.
Linux Administration Complet
4 BooksCe lot comprend les quatre volumes du Guide Linux Administration :Linux Administration, Volume 1, Administration fondamentale : Guide pratique de préparation aux examens de certification LPIC 1, Linux Essentials, RHCSA et LFCS. Administration fondamentale. Introduction à Linux. Le Shell. Traitement du texte. Arborescence de fichiers. Sécurité...
Programming with Ease
3 BooksAlle drei Bände der Serie Programming with Ease in einem Paket. Darin findest du alles, was ich dir zu den wichtigsten Phasen der Softwareentwicklung im Hinblick auf Clean Code Development für langfristig hohe Produktivität sagen kann.Im Band Slicing findest du die Anforderungsanalyse im Rahmen eines iterativ-inkrementellen Vorgehensmodells aus...
2 BooksUnveil the power of Ansible and Vagrant with this bundle at a special price. You'll have everything you need to get started with Vagrant - learn the basics and how to create your virtual development environments, using Ansible as provisioner! About Vagrant Cookbook Vagrant Cookbook is a complete guide to get started with Vagrant and create your...