How to Use This Book
- Who This Book Is For
- What This Book Is Not
- What You Will Build
AI That Scales
- The Enterprise AI Operating System
- Why the Operating System Matters
- The Artifact Path
- The Board-Ready Standard
- How to Read This Book
- Chapter Exercise
Why Enterprise AI Fails
- Field Case: Compliance Pulls the Plug
- The POC Illusion
- The Three Failure Gaps
- The Five Maturity Levels
- The Seven Readiness Dimensions
- The Overestimation Trap
- Common Failure Patterns
- Chapter Exercise
Right-Sized AI Strategy
- Field Case: Seven Pilots, Two Funded
- The Portfolio Dilution Trap
- The Use-Case Prioritization Matrix
- Fund, Gate, or Stop
- Metrics Beyond Accuracy
- The Politics of Killing Pilots
- Chapter Exercise
Budget and Economics
- Field Case: The Unbounded Pilot Bill
- The Production Cost Inversion
- The Four Cost Drivers
- Scenario Ranges Beat Fake Precision
- Cost Guardrails
- CFO-Friendly Language
- Chapter Exercise
Build vs. Buy
- Field Case: Locked In and Paying for It
- Partner or Dependency
- The Vendor Decision Framework
- Why AI Lock-In Is Deeper Than SaaS
- Commercial Traps
- Build, Buy, or Hybrid
- Chapter Exercise
Operating Model
- Field Case: Everyone Owns It, So No One Does
- Involvement Is Not Accountability
- Centralize, Federate, or Jointly Govern
- The Golden Path
- The RACI Matrix + Team Plan
- Team Plan
- Chapter Exercise
Governance and Compliance
- Field Case: Shadow AI Filled the Vacuum
- The Governance Paradox
- Minimum Viable Governance
- Risk Classification
- The Governance Control Matrix
- Evidence Is the Product
- Built-In vs. Bolted-On Governance
- Chapter Exercise
GenAI Architecture Decisions
- Field Case: The Demo That Would Not Scale
- Why GenAI Is Different
- The Easy-Button Trap
- The Decision Tree
- Hosting
- Retrieval
- Data Boundaries
- IP, Auditability, Security, and Cost
- Chapter Exercise
The Roadmap
- Field Case: The Board Said No
- The Five Board Questions
- The Narrative Spine
- The Anti-Fluff Test
- The Board-Ready Roadmap Structure
- The 12-Month View and 90-Day Zoom
- The Decision Required
- Chapter Exercise
Capstone: Board-Ready AI Platform Roadmap
- Field Case: From Pilots to Platform
- The Board-Ready Standard
- The Executive Summary
- The 90-Day Action Plan
- The Five-Minute Board Pitch
- Objections to Prepare For
- Final Definition of Done
- Capstone Exercise
Afterword: Make AI Operable
- The Operating Cadence
- The Final Standard
Appendix A: Artifact Workbook
- AI Platform Scorecard
- Use-Case Prioritization Matrix
- Budget Model + Cost Guardrails
- Vendor Decision Framework
- RACI Matrix + Team Plan
- Governance Blueprint
- GenAI Architecture Decision Tree
- Board-Ready Roadmap Outline
Appendix B: Boardroom Questions
- Current State
- Strategy and Prioritization
- Economics
- Vendor and Architecture
- Operating Model
- Governance and Compliance
- GenAI Architecture
- Roadmap and Ask
- The Final Test
Appendix C: Case Study Library
- How to Use the Cases
- Case 01: The Unbounded Pilot Bill
- Case 02: Compliance Pulls the Plug
- Case 03: Everyone Owns It, So No One Does
- Case 04: Locked In and Paying for It
- Case 05: The Demo That Would Not Scale
- Case 06: The Spike Nobody Forecast
- Case 07: Data in the Wrong Place
- Case 08: A Thousand Shadow Tools
- Case 09: The Model That Drifted
- Case 10: No Way Out
- Case 11: The Board Said No
- Case 12: From Pilots to Platform
Appendix D: Executive Glossary
- Strategy and Portfolio
- Money
- Vendors and Architecture
- Operating Model
- Governance and Risk
- Delivery and Outcomes
