Stakeholder Engineering: The ‘Stakeholder Systems Engineering’ Discipline
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Stakeholder Engineering: The ‘Stakeholder Systems Engineering’ Discipline

About the Book

STAKEHOLDER PRINCIPLES. gilb.com 2020-1)

1. Some stakeholders are more critical to your system than others. 

2. Some stakeholder needs are more critical to your system than others. 

3. Stakeholders are undisciplined: they may not know all their needs, or know them precisely, or know their value. But they can be analyzed, coached, and helped to get the best possible deal. 

4. Stakeholders may be inaccessible, unwilling, inanimate, oppositional, and worse: but we need to deal with them intelligently. 

5. Stakeholders might well ask for the wrong thing, a ‘means’ rather than their real ‘ends’. But they can be guided to understand that. Or their requests can be interpreted in their own, real, best interests. 

6. Stakeholders do not want to wait years, get delays, invest shitloads of money, and then get little or no value. They want as much ‘value improvement’ of their current situation, as they can get, as fast as they can get it. For as little cost as possible, 

7. Stakeholders cannot have any realistic idea of what their needs and demands will cost to satisfy. So their adopted (by you) requirements need to be based on value for costs, not on value alone. Delivering small increments, based on high value-to-cost, is one smart way to deal with this. 

8. If you think you have found ‘all critical stakeholders’, I think you should assume there is at least one more, and when you find that one, .... . New Stakeholders will emerge, and they are not all identified at the beginning. 

9. If you think you have found all critical needs of a stakeholder, there will always be at least one more need, hiding. 

10. If you do not understand, and act on the principles above; you will blame your failure on ‘system complexity’, and the unexpected and wicked problems. But in reality it is your own fault and responsibility; deal with it - up front and constantly thereafter. 

About the Author

Tom Gilb
Tom Gilb

Tom Gilb has been consulting on management problems, for top management since 1962.  As a result he has developed and refined his own powerful methods for management planning. He has worked for many of these years with his son Kai Gilb. 

These methods are jointly called ‘Planguage’ – a Planning Language. They are unique in helping managers to think quantitatively about the qualitative aspects of their decisions. For example how to quantify ‘engineering productivity’, or general product quality?

Most of the consultancy work is done at the CTO level. Most of it is for technical multinationals, and some financial groups. Most of the work is for planning organizational improvement in productivity and quality (for 10,000 engineers for example). The rest is about big projects (like 1,000 engineers, $100 million).

Tom does not profile himself as a management consultant. In fact he  works at the grass roots of advanced engineering, systems, software, aircraft, IT, telecoms, electronics. 

This often leads to meeting top managers who appreciate his methods, and become clients. There is a well-documented successful spread of his methods at HP, IBM (CMM 4) and Intel (20,000 engineers trained there in his methods). Other interesting famous method-user organizations are Boeing, Citigroup, JP Morgan, Credit Suisse, Philips,  Ericsson, Nokia, Tata Consultancy, Microsoft, Equinor and many others, smaller and less famous.

Tom has been invited to lecture at dozens of  universities worldwide (including Berkeley, Stanford, London School of Economics, Imperial College). 

He has previously published nine paper books. The 2005 book is ‘Competitive Engineering’.  

He has spent 2 years  (2014-2015) working on his new book ‘Value Planning’, especially for top managers. Published initially on LeanPub 2016.

In 2018-2021 He produced about 20+ books digitally. Most at Leanpub, or Gilb.com

In 2020, long course length videos were made by Oslo Software Architecture (OSWA), based on the SEA Systems Enterprise Architecture book https://www.youtube.com/channel/UCb508f8y_d0PqRZKPCVVVxQ,

And many long videos about the books were made by BCS SPA SG such as https://www.youtube.com/watch?v=qaBhijqVWYA for the Sustainability Planning book.

and

BCS made: Value Requirements video 22 April 2020, 3 hours

https://www.youtube.com/watch?v=ZHrwQtG6IMw&list=PLKBhokJ0qd3_wlvr0j85YhmNfNj8ZJ8M-

and many other of my book videos are below this one on that site.

In 2012 he was made Honorary Fellow of the British Computer Society. 

More information, and many publications, at gilb.com.

He lives in Norway and London, and is both Norwegian (as of December 2015) and US Citizen (1940).

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