Lean Management and Process Behavior Charts

Using Metrics to Run the Business—Not Chase the Noise

What if the way you see your metrics is the reason you’re making the wrong decisions?

This companion to Measures of Success challenges today’s most common management visuals—like red/green status indicators and bowling charts—and shows how they lead to confusion, overreaction, and wasted effort. Through sharp essays and real-world examples, Mark Graban explores why Process Behavior Charts (PBCs) offer a clearer, calmer way to understand performance.

From “mental gymnastics” in executive meetings to the myth of “winning the day,” this book helps leaders and teams stop chasing noise and start focusing on meaningful improvement. Learn when to shift limits, why two red dots don’t always mean trouble, and how to move from visuals to true visual management.

If you’ve ever been frustrated by dashboards that don’t deliver—or by being asked to fix a system that isn’t broken—this book is for you.

A practical, insightful follow-up to Measures of Success—designed to help you lead with clarity.

Mark Graban

What if the way you see your metrics is the reason you’re making the wrong decisions?

If you’ve ever been frustrated by dashboards that don’t deliver—or by being asked to fix a system that isn’t broken—this book is for you.

A practical, insightful follow-up to Measures of Success—designed to help you lead with clarity.

Interested in this book? Show your support by saying what you'd like to pay for it!

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A Companion to Measures of Success: React Less, Lead Better, Improve More

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About the Author

Mark Graban

Mark Graban is an internationally recognized consultant, author, professional speaker, and podcaster. Mark is also a Senior Advisor to the technology company KaiNexus. For his full bio, visit www.MarkGraban.com.

Mark's newest book is Psychological Safety for Lean Leaders: Make It Safe to Speak Up, So Improvement Can Actually Happen, available now on Leanpub while in progress.

His previous book (2023) is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, recipient of the Shingo Research and Professional Publication Award.

He is also the author of Lean Hospitals and co-author of Healthcare Kaizen, both recipients of the Shingo Research and Professional Publication Award. He is the editor of the anthology Practicing Lean, published through Leanpub, and published Measures of Success: React Less, Lead Better, Improve More in 2018, originally on Leanpub.

Episode 271

An Interview with Mark Graban

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