Philip Espinosa is an experienced executive with a track record of success in improving service levels, reducing operational overhead, cost savings and spearheading large-scale projects and programs. He has a special interest in helping teams achieve success. Currently, working in higher education along with past key roles serving in the military, the public sector and in healthcare formed his approach to service and efficiency. He believes that excellent service starts with delivering outcomes the customer values and that intentional focus is the cornerstone of effectiveness.

With a bachelor’s degree in journalism and a master’s degree in business, he has focused on connecting with customers in order to deliver value. He describes value as a result of partnering with people: People | Partnerships | Value.

Philip worked at The Library of Congress; with an agency providing communications support to the White House; and, with healthcare systems in Michigan, Pennsylvania and New Mexico, and currently with a university in Michigan.

"Writing has always been a part of my life," he says. "And, finding easy to use tools is just as exciting as putting out a final product."

Philip shares this book so that others can benefit from his experience.

"Please know," says Philip, "there are many roads to publishing, and this is just one path to success. I am particularly interested in the publish as you go approach."