Monika Tupá

Monika Tupá is a Head of Support and IT customer support leader with more than ten years of experience managing technical support operations in B2B SaaS.

Her work sits at the intersection of customer communication, incident management and cross-functional coordination. She specializes in turning incomplete information, technical complexity and high customer pressure into clear decisions, coordinated action and communication people can trust.

She created Calm Under Pressure to give support professionals practical guidance for the moments when the impact is real, the answer is not yet known and every message matters.