Books

Most organisations are trying to fix the wrong things. This book names the dysfunctions they keep running into and explains, through Open Systems Theory, why they keep coming back.

The first ITIL®-aligned practice guide to structure Customer Success as a complete organisational capability. It brings comprehensive IT service management thinking into CS, integrating governance, processes, people, information, technology, partners, and continual improvement into a coherent operating model, with practical methods and tools to design, govern, assess, and improve it.

The organisations that win are not the biggest or the fastest. They are the ones that learn faster than their environment changes.

This essential guide explains how to lead organizations through transformation by mastering the human and structural side of change. Discover proven frameworks from Bridges, Lewin, Kotter, and McKinsey, applied to real stories of survival and collapse from IBM, Fujifilm, Microsoft, Kodak, Blockbuster, and more. Learn why some giants adapt and grow while others fall — and how to ensure your organization moves through change rather than just enduring it. A vital resource for leaders, managers, and students of organizational strategy.