Leanpub Header

Skip to main content
Go to Leanpub.com

Filters

Category: "IT Service Management"

Books

  1. ITIL A Visual Guide
    ITIL A Visual Guide
    Service Management Fundamentals for Systems Engineers
    Reiner Braun

    Understand IT service management through visual explanations of value, practices, workflows, and everyday engineering decisions.

  2. ServiceNow CIS-HAM
    ServiceNow CIS-HAM
    The Implementation-First Guide to Hardware Asset Management
    Rahul Pathak

    A ServiceNow CIS-HAM guide written by a practitioner who has implemented Hardware Asset Management directly. It teaches the discipline the way it gets deployed on a real project, then does double duty as exam preparation. Independent and unofficial.

  3. The Ticket Is Not the Problem
    The Ticket Is Not the Problem
    A Practical Guide for IT Support Staff to Identify, Test, and Resolve Technical Problems
    Daniel Lang

    A practical guide for IT support staff to identify, test and resolve technical problems without guessing their way into the next incident.

  4. ServiceNow CIS-SAM
    ServiceNow CIS-SAM
    The Implementation-First Guide to Software Asset Management Professional
    Rahul Pathak

    CIS-SAM is an Implementation Specialist exam — it tests whether you can configure SAM Professional, not whether you know ITAM theory. This guide is organised against ServiceNow's published blueprint, domain by domain, and weights its depth the way the exam does. All five domains across 15 chapters, plus a 60-question practice exam with worked answers.

  5. Customer Success Management: An ITIL®-Aligned Practice Guide
    Customer Success Management: An ITIL®-Aligned Practice Guide
    Natalya Cherepanova

    The first ITIL®-aligned practice guide to structure Customer Success as a complete organisational capability. It brings comprehensive IT service management thinking into CS, integrating governance, processes, people, information, technology, partners, and continual improvement into a coherent operating model, with practical methods and tools to design, govern, assess, and improve it.