ServiceNow CIS-HAM

The CIS-HAM guide that actually explains the product.

Most CIS-HAM study material is either a question bank with answer keys and no

reasoning, or general ITAM theory with no ServiceNow specifics. Neither prepares

you for an exam that tests whether you can configure and run Hardware Asset

Management.

CIS-HAM is an Implementation Specialist exam. It does not ask you to define an

asset. It asks what a transfer order does that a location edit does not, which

record wins when discovery and procurement disagree, what a Multiple Match

requires you to do, and why a laptop in a stockroom has no configuration item.

This book teaches hardware asset management the way it gets deployed: why the

discipline exists, how to build a trustworthy data foundation, how to run the

estate day to day, how to put a usable workspace in front of people, and how to

produce financial numbers that survive an audit. That is also the order a real

project follows.

**Inside:**

- Fifteen chapters, from procurement through certified disposal

- The asset and configuration item boundary, and the reporting failures that

follow from confusing them

- Discovery, the Content Service, the Hardware Library, and the exception queue

that grows instead of shrinking

- Stockrooms, stock rules, transfer orders, asset tasks, and physical audits

- Consumables, contract linkage, and disposal evidence that holds up under audit

- Rate cards, expense lines, depreciation, and total cost of ownership

- Forty-five review questions with worked answers, plus an appendix on the HAM

data model and what implementers get wrong about each table

Written by an IT operations engineer with over a decade in IT operations and IT

asset management, who has implemented SAM Professional and HAM Professional

directly.

You get both PDF and EPUB, DRM-free.

*Independent and unofficial. Not affiliated with, endorsed by, or sponsored by

ServiceNow, Inc.*