Securing ServiceNow

A CISO's Guide to Platform Hardening, API Defense, and EU Compliance

Securing ServiceNow is a field guide for CISOs and platform owners navigating the shared responsibility gap. While ServiceNow secures the platform, customers own configuration — and that’s where most risk lives. This book shows how to close that gap with real attack paths, hardening decisions, and evidence aligned to NIS2 Directive, Digital Operational Resilience Act (DORA), and ISO/IEC 27001 — delivering the completeness enterprise tools don’t.

Rachid Harrando

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About the Book

Securing ServiceNow is a practitioner’s field guide to one of the most overlooked attack surfaces in modern enterprises: ServiceNow configuration security.

While ServiceNow secures the platform, customers own the configuration — and that’s where most risk, audit failure, and regulatory exposure lives. This book focuses on closing that gap.

Written for CISOs, security architects, and platform owners, it moves beyond best practices to cover real attack paths, API exposure, access control failures, and evidence gaps. It also maps technical realities to NIS2 Directive, Digital Operational Resilience Act (DORA), and ISO/IEC 27001 expectations.

Each chapter answers three questions: what to fix, what to monitor, and what to prove.

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About the Author

Rachid Harrando

Rachid is an independent cybersecurity consultant with 25+ years of experience. He spent 10 years as Principal Security Advisor in the Office of the CISO at ServiceNow, focusing on platform security, customer advisory, and product-side security strategy. He is co-founder of Black Hat Arsenal, holds CISSP and ISO 27001 Lead Implementer certifications, and serves on advisory boards for vulnerability intelligence, AI-powered SOC, and identity protection ventures. His work focuses on ServiceNow platform security, API exposure management, and EU regulatory frameworks (NIS2, DORA, ISO 27001). Based in Nice, France.

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