Respect for People: Creating the Modern, Effective Workplace

Mark Graban

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About the Book

The automaker Toyota is well known for its "continuous improvement" approach to quality improvement and managing organizations. The second pillar of Toyota's management system is "respect for people," described as an "equally important pillar."

This book will explore the principles of "respect for people," also referred to as "respect for humanity" in company literature.

The book will also discuss the active applications of these principles in various settings, including manufacturing, services, healthcare, and retailing.

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About the Author

Mark Graban

Mark Graban is an internationally recognized consultant, author, professional speaker, and podcaster. Mark is also a Senior Advisor to the technology company KaiNexus. For his full bio, visit www.MarkGraban.com.

Mark's newest book is Psychological Safety for Lean Leaders: Make It Safe to Speak Up, So Improvement Can Actually Happen, available now on Leanpub while in progress.

His previous book (2023) is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, recipient of the Shingo Research and Professional Publication Award.

He is also the author of Lean Hospitals and co-author of Healthcare Kaizen, both recipients of the Shingo Research and Professional Publication Award. He is the editor of the anthology Practicing Lean, published through Leanpub, and published Measures of Success: React Less, Lead Better, Improve More in 2018, originally on Leanpub.

Episode 271

An Interview with Mark Graban

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