The Leanpub 60 Day 100% Happiness Guarantee
Within 60 days of purchase you can get a 100% refund on any Leanpub purchase, in two clicks.
See full terms...
HAND OFF THE TICKET
50 IT Support Cases That Train You to Escalate Without Losing the Investigation
This book is 100% completeLast updated on 2026-09-14
Fifty realistic support cases. Learn what to investigate, document, and communicate before you hand off the ticket — so the next technician can continue the work instead of starting over.
Minimum price
$14.99
$19.99
You pay
Author earns
PDF
About
About the Book
Escalation is not the end of troubleshooting. Done well, it is the transfer of a clear, evidence-based investigation.
HAND OFF THE TICKET puts you inside 50 realistic IT support cases where the challenge is not simply deciding whether to escalate, but knowing what must be investigated, documented, tested, and communicated before the ticket leaves your hands.
Each case trains you to separate facts from assumptions, preserve useful evidence, recognize authority and security boundaries, document failed and successful actions, communicate business impact, and build handoffs that allow the next support tier to continue the investigation without starting over.
Designed for aspiring and working L1/L2 support professionals, help desk analysts, service desk technicians, and anyone who wants to develop stronger escalation and ticket-handling skills.
Author
About the Author
Earn $8 on a $10 Purchase, and $16 on a $20 Purchase
We pay 80% royalties on purchases of $7.99 or more, and 80% royalties minus a 50 cent flat fee on purchases between $0.99 and $7.98. You earn $8 on a $10 sale, and $16 on a $20 sale. So, if we sell 5000 non-refunded copies of your book for $20, you'll earn $80,000.
(Yes, some authors have already earned much more than that on Leanpub.)
In fact, authors have earned over $15 million writing, publishing and selling on Leanpub.
Learn more about writing on Leanpub
Free Updates. DRM Free.
If you buy a Leanpub book, you get free updates for as long as the author updates the book! Many authors use Leanpub to publish their books in-progress, while they are writing them. All readers get free updates, regardless of when they bought the book or how much they paid (including free).
Most Leanpub books are available in PDF (for computers) and EPUB (for phones, tablets and Kindle). The formats that a book includes are shown at the top right corner of this page.
Finally, Leanpub books don't have any DRM copy-protection nonsense, so you can easily read them on any supported device.
Learn more about Leanpub's ebook formats and where to read them
Write and Publish on Leanpub
You can use Leanpub to easily write, publish and sell in-progress and completed ebooks and online courses!
Leanpub is a powerful platform for serious authors, combining a simple, elegant writing and publishing workflow with a store focused on selling in-progress ebooks.
Leanpub is a magical typewriter for authors: just write in plain text, and to publish your ebook, just click a button. (Or, if you are producing your ebook your own way, you can even upload your own PDF and/or EPUB files and then publish with one click!) It really is that easy.