- 1. Introduction
- Purpose
- Background
- Tailoring
- Audience
- Stakeholders
- Stakeholder Engagement
- Related Documents
- 2. Scope
- Scope Management
- Mode of Operations
- 3. Desired Outcome
- Objectives
- Success Factors
- Business Value Indicators
- Product Value
- Key Performance Indicators
- 4. Strategy
- Digital Sovereignty
- 5. Project Governance
- Executive Committee
- Governance Committee
- Project Approval Board
- Change Approval Board
- Policies
- IT Governance Framework
- Alignment Principle
- Value Delivery Principle
- Resource Management Principle
- Risk Management Principle
- Performance Management Principle
- 6. Cloud Center of Excellence
- Roles & Responsibilities
- Administration
- Cloud Planning Office
- Cloud Governance
- Cloud Security
- Cloud Strategy
- Cloud Architecture
- Cloud Engineering
- Cloud Portfolio Management
- Roles & Responsibilities
- 7. Architecture
- Cloud Computing Models
- Essential Characteristics
- Service Models
- Deployment Models
- Landing Zones
- Current State
- Future State
- Cloud Computing Models
- 8. System Overview
- Constraints on the System
- External Environment
- 9. Data Management
- Roles & Responsibilities
- Data Governance
- Line of Business
- Cloud Development
- Cloud Operations
- Data Management Framework
- Data Lifecycle Model
- Generation
- Collection
- Processing
- Storage
- Management
- Analysis
- Visualization
- Interpretation
- Archive
- Destruction
- Roles & Responsibilities
- 10. Data Governance
- Roles & Responsibilities
- Chief Data Officer
- Data Owners
- Data Governance Managers
- Data Stewards
- 11. Security Management
- Roles & Responsibilities
- Security Model
- Shared Responsibility Model
- Types of Security Management
- Compliance and Risk
- Cybersecurity
- Disaster Recovery & Business Continuity
- Identity and Access Management (IAM)
- Incident Management and Response
- Information Security
- Network Security
- Personnel Security
- Vendor and Third-Party Security
- Access Management
- Access Control
- Role-Based Access Control
- Elevated Privilege
- Break-Glass Process
- 12. Line of Business
- Roles & Responsibilities
- Data Owner
- Data Scientists
- Data Modelers
- Data Engineers
- Data Analysts
- Roles & Responsibilities
- 13. Service Management
- Roles & Responsibilities
- Business & Strategic Alignment
- 14. Cloud Development
- Roles & Responsibilities
- Data Architects
- Database Developers
- DevOps Engineer
- Cloud Developer
- Methodology
- Meetings
- Environments
- Sandbox
- Development (Dev)
- Test
- Production (Prod)
- Roles & Responsibilities
- 15. Cloud Operations
- Roles & Responsibilities
- Data System Admins
- Data Administrators
- CloudOps Engineer
- Cloud Automation Specialist
- Cloud Security Specialist
- Cloud Administrator
- Cloud Consultant
- Cloud Specialist
- Roles & Responsibilities
- 16. Cloud Migration
- Roles & Responsibilities
- Migration Strategy
- Migration Approach
- Migration Plan
- Workload Migration
- 17. Configuration Management
- Configuration Management Plan
- 18. Change Management
- Change Management Plan
- Gating Process
- Gate 4
- Gate 5
- 19. Financial Management
- Roles & Responsibilities
- Financial Planning
- Value Realization Phase
- Sustainment Phase
- Chargeback Model
- IT Infrastructure Chargeback
- Cloud Services Chargeback
- Time to Market
- 20. Cloud Risk Management
- Roles & Responsibilities
- Risk Management Plan
- Risk Management Framework
- Cloud Risk Group
- Vendor and Third-Party Security Management
- 21. Procurement
- Roles and Responsibilities
- Objectives
- Key Aspects of Procurement
- Procurement Processes
- 22. Legal Services
- 23. Quality Management
- Principles of Quality
- Quality Assurance
- QA Roles & Responsibilities
- Quality Control
- QC Roles & Responsibilities
- 24. Sustainment
- Skill Sustainment
- Occupational Standards
- Training
- Knowledge Base
- Succession Planning
- Appendices
- Cloud Strategic Assessment Questionnaire
- Cloud Service Provider Questionnaire
- Alignment Principle
- IM/IT Management Objectives & Strategies
- Horizontal Alignment
- Financial Management
- Cloud Management
- Value Delivery Principle
- Effectiveness
- Efficiency
- Cost Containment
- Sustainment
- Resource Management Principle
- Foundational Services
- Cloud Capability
- Skill Sustainment
- Service Procurement
- Risk Management Principle
- Quality Management
- Security Management
- Reliability
- Availability
- Serviceability
- Performance Management Principle
- Platform Management
- Process Management
- Operations Management
- Glossary
- Resources
Cloud Operations Management
Guide to strategy, operations, security
The Guide presents more than 12 domains and shows their interactions, roles and responsibilities in a comprehensive format that can be adapted to your organization no matter its size.
It includes more than 60 checklists for auditing activities.
Register your copy for a free 2027 version. Details inside the book.
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About
About the Book
Provides a framework for adopting cloud computing within an organization, detailing its purpose, stakeholders, governance, and operational frameworks to enhance cloud-service utilization. It serves as a guide for agencies to enhance their digital transformation through cloud services.
It outlines a strategic approach to cloud adoption, and an operational and security framework for adopting cloud computing, emphasizing the roles of various stakeholders, their responsibilities and the contracts between them.
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Author
About the Author
David Shaw
David Shaw is a Project Management Professional (PMP) and a Professional in Critical Infrastructure Protection (PCIP). He has more than 20 years’ experience in XML content management, eLearning system design, and cloud computing in AWS and Azure. Since 2014 he has specialized in cloud strategy, operations and security.
David is a former Director Research & Development at Eedo Knowledgeware, Director Project delivery at Kontentsu Corp and Manager, Content Management Practice at Calian Technologies. He is a keen armchair sailor and for many years he owned and managed Foxfire Farms.
Currently he lives alone without any cats, dogs, horses or cows.
Contents
Table of Contents
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