Cloud Operations Management
Strategy, Operations, Security
1. Introduction
Purpose
Background
Tailoring
Audience
Stakeholders
Stakeholder Engagement
Related Documents
2. Scope
Scope Management
Mode of Operations
3. Desired Outcome
Objectives
Success Factors
Business Value Indicators
Product Value
Key Performance Indicators
4. Strategy
Digital Sovereignty
5. Project Governance
Executive Committee
Governance Committee
Project Approval Board
Change Approval Board
Policies
IT Governance Framework
Alignment Principle
Value Delivery Principle
Resource Management Principle
Risk Management Principle
Performance Management Principle
6. Cloud Center of Excellence
Roles & Responsibilities
Administration
Cloud Planning Office
Cloud Governance
Cloud Security
Cloud Strategy
Cloud Architecture
Cloud Engineering
Cloud Portfolio Management
7. Architecture
Cloud Computing Models
Essential Characteristics
Service Models
Deployment Models
Landing Zones
Current State
Future State
8. System Overview
Constraints on the System
External Environment
9. Data Management
Roles & Responsibilities
Data Governance
Line of Business
Cloud Development
Cloud Operations
Data Management Framework
Data Lifecycle Model
Generation
Collection
Processing
Storage
Management
Analysis
Visualization
Interpretation
Archive
Destruction
10. Data Governance
Roles & Responsibilities
Chief Data Officer
Data Owners
Data Governance Managers
Data Stewards
11. Security Management
Roles & Responsibilities
Security Model
Shared Responsibility Model
Types of Security Management
Compliance and Risk
Cybersecurity
Disaster Recovery & Business Continuity
Identity and Access Management (IAM)
Incident Management and Response
Information Security
Network Security
Personnel Security
Vendor and Third-Party Security
Access Management
Access Control
Role-Based Access Control
Elevated Privilege
Break-Glass Process
12. Line of Business
Roles & Responsibilities
Data Owner
Data Scientists
Data Modelers
Data Engineers
Data Analysts
13. Service Management
Roles & Responsibilities
Business & Strategic Alignment
14. Cloud Development
Roles & Responsibilities
Data Architects
Database Developers
DevOps Engineer
Cloud Developer
Methodology
Meetings
Environments
Sandbox
Development (Dev)
Test
Production (Prod)
15. Cloud Operations
Roles & Responsibilities
Data System Admins
Data Administrators
CloudOps Engineer
Cloud Automation Specialist
Cloud Security Specialist
Cloud Administrator
Cloud Consultant
Cloud Specialist
16. Cloud Migration
Roles & Responsibilities
Migration Strategy
Migration Approach
Migration Plan
Workload Migration
17. Configuration Management
Configuration Management Plan
18. Change Management
Change Management Plan
Gating Process
Gate 4
Gate 5
19. Financial Management
Roles & Responsibilities
Financial Planning
Value Realization Phase
Sustainment Phase
Chargeback Model
IT Infrastructure Chargeback
Cloud Services Chargeback
Time to Market
20. Cloud Risk Management
Roles & Responsibilities
Risk Management Plan
Risk Management Framework
Cloud Risk Group
Vendor and Third-Party Security Management
21. Procurement
Roles and Responsibilities
Objectives
Key Aspects of Procurement
Procurement Processes
22. Legal Services
23. Quality Management
Principles of Quality
Quality Assurance
QA Roles & Responsibilities
Quality Control
QC Roles & Responsibilities
24. Sustainment
Skill Sustainment
Occupational Standards
Training
Knowledge Base
Succession Planning
Appendices
Cloud Strategic Assessment Questionnaire
Cloud Service Provider Questionnaire
Alignment Principle
IM/IT Management Objectives & Strategies
Horizontal Alignment
Financial Management
Cloud Management
Value Delivery Principle
Effectiveness
Efficiency
Cost Containment
Sustainment
Resource Management Principle
Foundational Services
Cloud Capability
Skill Sustainment
Service Procurement
Risk Management Principle
Quality Management
Security Management
Reliability
Availability
Serviceability
Performance Management Principle
Platform Management
Process Management
Operations Management
Glossary
Resources