Leanpub Header

Skip to main content
Leanpub Clips — big ideas, small videos

Leanpub Clips

Short clips from Leanpub's videos.

About

These are short clips from our Leanpub videos — our Launch videos, Podcast videos, and more from our YouTube channel.

Subscribe on YouTube
Launch

How Support Engineering Can Be Most Effective — Highly Recommended!

Beyond the Ticket: The Complete Software Support Engineer by Michael Temitope Bali

Support Engineering is where theory collides with reality, where a beautifully designed API meets a customer who can't get it to work, and where the gap between what was promised and what is working gets closed, one ticket at a time. This book gives you everything you need to go beyond the ticket and become a complete support engineer.

Launch

Write the Support Career Book You Wish Existed

Beyond the Ticket: The Complete Software Support Engineer by Michael Temitope Bali

Support Engineering is where theory collides with reality, where a beautifully designed API meets a customer who can't get it to work, and where the gap between what was promised and what is working gets closed, one ticket at a time. This book gives you everything you need to go beyond the ticket and become a complete support engineer.

Launch

From Tickets to Mastery: The Complete Support Engineer Career Path

Beyond the Ticket: The Complete Software Support Engineer by Michael Temitope Bali

Support Engineering is where theory collides with reality, where a beautifully designed API meets a customer who can't get it to work, and where the gap between what was promised and what is working gets closed, one ticket at a time. This book gives you everything you need to go beyond the ticket and become a complete support engineer.

Launch

AI Won't Replace Support Engineers — It Will Shift Their Focus

Beyond the Ticket: The Complete Software Support Engineer by Michael Temitope Bali

Support Engineering is where theory collides with reality, where a beautifully designed API meets a customer who can't get it to work, and where the gap between what was promised and what is working gets closed, one ticket at a time. This book gives you everything you need to go beyond the ticket and become a complete support engineer.

Launch

Why AI Can't Replace Human Judgment in Tech Support

Beyond the Ticket: The Complete Software Support Engineer by Michael Temitope Bali

Support Engineering is where theory collides with reality, where a beautifully designed API meets a customer who can't get it to work, and where the gap between what was promised and what is working gets closed, one ticket at a time. This book gives you everything you need to go beyond the ticket and become a complete support engineer.

Launch

Don't Chase AI Frameworks — Understand the Infrastructure First

Systems Thinking for Agentic AI by Ediz Najim

An LLM is not an AI system.Systems Thinking for Agentic AI shows software engineers and architects how to design reliable AI applications with prompts, RAG, tools, memory, orchestration, guardrails, evaluation, observability, and runtime control.Move beyond chatbot demos and learn how to build production-ready agentic AI systems you can reason about, measure, debug, operate, and improve

Launch

LLMs Are Just the Brain — Components Make AI Safe & Reliable

Systems Thinking for Agentic AI by Ediz Najim

An LLM is not an AI system.Systems Thinking for Agentic AI shows software engineers and architects how to design reliable AI applications with prompts, RAG, tools, memory, orchestration, guardrails, evaluation, observability, and runtime control.Move beyond chatbot demos and learn how to build production-ready agentic AI systems you can reason about, measure, debug, operate, and improve

Launch

Moving Beyond Demos to Safe, Production-Ready AI Systems

Systems Thinking for Agentic AI by Ediz Najim

An LLM is not an AI system.Systems Thinking for Agentic AI shows software engineers and architects how to design reliable AI applications with prompts, RAG, tools, memory, orchestration, guardrails, evaluation, observability, and runtime control.Move beyond chatbot demos and learn how to build production-ready agentic AI systems you can reason about, measure, debug, operate, and improve

Launch

Real-World Experience Over Theory: Building Agentic AI Skills

Systems Thinking for Agentic AI by Ediz Najim

An LLM is not an AI system.Systems Thinking for Agentic AI shows software engineers and architects how to design reliable AI applications with prompts, RAG, tools, memory, orchestration, guardrails, evaluation, observability, and runtime control.Move beyond chatbot demos and learn how to build production-ready agentic AI systems you can reason about, measure, debug, operate, and improve

Launch

Why Agentic AI Demos Fail in Production

Systems Thinking for Agentic AI by Ediz Najim

An LLM is not an AI system.Systems Thinking for Agentic AI shows software engineers and architects how to design reliable AI applications with prompts, RAG, tools, memory, orchestration, guardrails, evaluation, observability, and runtime control.Move beyond chatbot demos and learn how to build production-ready agentic AI systems you can reason about, measure, debug, operate, and improve

Launch

25-Year-Old Bank Teller Becomes Regional Manager After Presentation Coaching

The Modern Engagement Standard by Ray Franklin, Presentation Coach

Sales numbers. Conversion rates. Interview outcomes. Your people are measured on results every quarter. The webcam through which those results travel is rarely examined. Five signals decide how a person comes across on camera, and most were never taught any of them. Much of what you find gets fixed in the looking.