BEYOND THE FIRST RING: AI-POWERED CONTACT CENTERS
BEYOND THE FIRST RING: AI-POWERED CONTACT CENTERS
About the Book
Beyond the First Ring (no, not a Lord of the Rings sequel) is a book about the real magic of transforming your contact center into an AI-powered machine that actually works for your customers and your business. Instead of being a place people dread calling, your contact center can become a proactive, smart, and strategic part of your company.
Packed with real examples and practical ideas, this book shows you how to improve customer experience, make life easier for your agents, and use AI without the fluff.
We’ll cover things like cutting wait times, understanding how your customers feel in real time, automating the boring stuff, and even predicting what customers need before they ask.
If you work in CX, tech, or run a contact center—and you’re tired of doing things the old way—this book is your blueprint for turning support into something that actually drives loyalty and growth.
About the Author
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