My early career was in defense research, finding ways to identify explody things in locked containers. I moved in to software development as a way to escape work in a thick walled laboratory. I spent 15 years writing software to index and analyse the unstructured information clogging corporate file shares around the planet.

During this time working as a software engineer in a small team I became interested in agile, user experience, and Lean UX approaches to building software with teams of people.

Since 2014 I have been a Scrum Master at NewVoiceMedia, helping teams work together to change the world of cloud-based contact center software-as-a-service.