The Customer is not your Friend

The Customer is not your Friend

About the Book

About the Author

Adam Russell
Adam Russell

Adam writes about project management on his blog “Adam On Projects” and in his books and other content at Leanpub.com. He is also an expert in applying ChatGPT to project environments and has written several books on ChatGPT.

Adam coaches and mentors other project managers, and consults on various projects around the world.

Adam Russell has successfully delivered software development, software package, and systems integration projects for nearly 40 years, using both Agile and traditional approaches.

Adam started as a software developer, and then moved into pre-sales technical support when the IBM PC launched. He launched his project management career after he helped to close a significant government deal. The head of projects said: “You helped sell it. Now, you can deliver it”.

Since then, Adam has worked for companies ranging from 1-person startups to global tier-1 vendors and customer organisations in roles ranging from hands-on project manager through to General Manager of Systems Integration.

In those roles, Adam has been responsible for delivering hundreds of projects, ranging in budget from $5k up to over $100m. Adam also volunteers his time and skills with non-profit organisations.

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