Books

"A practical guide to service excellence with lessons from nature’s most powerful business organisation – The Beehive" In this book, the Busy Queen Bee describes her very own view of the delivery of Customer Service Excellence.  She has created 10 simple steps to follow to deliver exceptional customer service consistently, putting the customer at the heart of everything we do and creating a service culture. Business tips for success, helping you increase sales by creating customer loyalty and improving employee engagement, “BEE”ing totally Customer Centric.

"Dear Evil Tester" contains advice that might change your test approach forever. Our reviewers said: "something completely different, "I loved it", "I couldn't put it down", "fantastic questions and answers, nothing is held back!", "I laughed - then I cried - then I laughed harder - then I cried softer", "Read it and loved it. Great book.", "full of inspirational gems", "funny and thought-provoking content". How will it affect you?

Would you like to facilitate agile retrospectives? Are you unsure which activities will result in a good experience for the team and enable change? The creator of Retromat has got you covered: 15 plans + 1 bonus plan for effective agile retrospectives – ready-to-facilitate and lasting 60-90 minutes