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Category: "Customer Success Management"

Books

  1. Customer Success Management: An ITIL®-Aligned Practice Guide
    Customer Success Management: An ITIL®-Aligned Practice Guide
    Natalya Cherepanova

    This guide brings comprehensive IT Service Management thinking into Customer Success Management, turning a growing but fragmented CS function into a coherent, manageable Practice. It provides the structure, methods, and practical tools needed to design, govern, assess, and improve the complete Customer Success operating model.