Books
- Customer Success Management: An ITIL®-Aligned Practice GuideNatalya Cherepanova
The first ITIL®-aligned practice guide to structure Customer Success as a complete organisational capability. It brings comprehensive IT service management thinking into CS, integrating governance, processes, people, information, technology, partners, and continual improvement into a coherent operating model, with practical methods and tools to design, govern, assess, and improve it.
