Management By Processes in Practice
Management By Processes in Practice
About the Book
Where to begin your PROCESS CULTURE?
Improve your BUSINESS RESULTS among so many poorly controlled, reactive, and unpredictable services!
It is a book really WRITTEN BY SOMEONE WHO PRACTICES ITS MANAGEMENT THROUGH THE PROCESSES; and, therefore, I was thoughtful enough to name each chapter as a question, as a doubt, that someone has already asked me or I believe someone might do.
Cordially, I wish you a great reading: for more PRACTICAL KNOWLEDGE, for a better business world!
About the Author
Table of Contents
- Mission
- Vision
-
Presentation of the Editions
- The 2018 edition
- The 2019 edition
- The 2020 edition
- The 2021 edition
- PART I THE DEFINED PROCESS
-
What is Management? What are Processes?
- Management
- By Processes
- In Practice
-
What are Systems? What is a Business?
- Systems
- Business
- Process Management, Management By Processes or Process Mapping?
-
How do we work here?
- How do we make money here?
- A reminder about Models and Plans
- Key Points
- The rich content of process activities
-
Who does it?
- Description of Functional Positions
- Key Points
-
When does it?
- Business States and Activities in “Gamification”
- The "Lean" Culture
- Cut-off Times
- Key Points
-
How to do it?
- "SOV" (Standard Operating Video)
- Key Points
-
With what is it done?
- Physical Installation of the Business
- Key Points
-
What is done?
- Directories and Files Structure
- Clarity, Completeness, Consistency, and Traceability
- Key Points
-
For who is done?
- The Communication Interfaces for Customers, Values, and Relationships
- Key Points
-
What doesn’t do it?
- A note on risk methodologies
- Key Points
-
Why do it?
- The Balanced Scorecard (BSC)
- Key Points
-
When does it stop doing it?
- Definition of Done
- Verification, Integration, Validation, Acceptance
- The Minimum Viable Product
- Lessons Learned from The Ultimate Question
- Key Points
-
What does it say it does?
- SIPOC
- Key Points
- PART II THE MANAGED PROCESS
-
How to do what is said?
- Align, Trace, Outline... Strategically
- System Management
- Key Points
-
How to prove it was done?
- About the Natural Approach
- A Brief Note about Agile Management
- Key Points
-
How does it improve what was said?
- About Meta-Processes
- Key Points
-
How to do (almost) everything?
- About Reuse
- Key Points
-
Mentorship with the Board
- Mentoring Case 1
- Mentoring Case 2
- Mentoring Case 3
- Mentoring Case 4
- Mentoring Case 5
- Mentoring Case 6
- Mentoring Case 7
- Mentoring Case 8
- Key Points
-
Pilot School of Business Processes
- The Pilot School of Business Process in the company
- The Pilot School of Business Processes on the web
- Key Points
-
Recognition of Success in Processes
- Knowledge of Process Assessment
- Quality Management Knowledge Test
- Key Points
- Frequently Asked Questions
-
What was left to be said?
- Business Process Automation
- Itinerant Management
-
Where do we meet?
- Regarding self-published books
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