[{"_1":2,"_68":-5,"_69":-5},"loaderData",{"_3":4,"_38":39,"_66":-5,"_67":-5},"root",{"_5":-5,"_6":-5,"_7":8,"_22":23,"_24":25,"_26":27,"_30":31,"_36":37},"user","shoppingCartId","shoppingCart",{"_9":10,"_11":12,"_13":14,"_15":16,"_17":18,"_19":20,"_21":14},"id","no-cart","count",0,"free",true,"updatedAt","2026-02-13T14:47:30.516Z","paymentGateway","STRIPE","cartItems",[],"loading","locale","en","readerTheme","system","constants",{"_28":29},"paypalClientId","AX53Cwz8jR6rVVzzZiZNWWXl0dGagi-GZrjG-S3Ua14E5nrKMn7DxDQ730O4R8LusLPp49ALn6aRVaEy","publishers",{"_32":33,"_34":35},"companies",[],"universities",[],"needsLocaleCookieSync",false,"routes/_store+/_readers+/email_author.$slug/route",{"_40":41,"_65":-5},"book",{"_9":42,"_43":44,"_45":46,"_47":48,"_49":50,"_51":52},"Z2lkOi8vbGVhbnB1Yi9TdG9yZTo6Qm9va1Byb2R1Y3QvNTg3NjQ","title","Safe to Improve","state","unpublished","contactAuthorMethod","email","aboutText","

Why do countless organizations struggle with \"Lean\" management and related methodologies? And why does the hefty investment in problem-solving training often fall flat, leaving a trail of unsolved problems and unimplemented improvements in its wake?

Don't blame the employees—it's a matter of culture and leadership.

The foundation, if not the pre-condition, for continuous improvement, innovation, and Lean is \"Psychological Safety\" — individuals feeling that it's safe (or safe enough) to speak up in the workplace.

We can't solve problems that we don't know about. Leaders must demonstrate that speaking up is both safe and effective. Otherwise, employees will understandably choose to stay quiet.

Follow the lead of Toyota and other successful companies — it starts with Psychological Safety. The rest follows...

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