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There’s a big difference between wanting to be helpful and actually being helpful. I meet people with helping “hearts of gold” that feel they fall short when supporting people in crisis. Wanting to be helpful is important – but it does not ensure that your help will be effective. Being effective – in anything – may include desire (or wanting) but requires knowledge and skills.

Before I delve into the knowledge and skills part, let me first pause here and speak about your desire (or wanting) to be helpful. Being a naturally empathetic and caring person is foundational to this work.

Before you employ your skills, you must first have the desire to move toward someone in distress. I can’t teach you to have empathy and feel for someone in pain. I can’t teach you to care about another human being. You’re naturally loving, caring and empathetic toward people in pain - or you’re not. I know someone that would cross 4 lanes of heavy traffic to rescue a stray dog but wouldn’t cross a hallway if she heard her coworker crying. As she says it, dealing with people who are upset is just not her “thing”.

So, if you’re reading this, then I’m guessing that dealing with upset and distressed people is your “thing” - and you have the heart, desire and drive to be helpful and supportive. That’s what I mean when I say, it’s “foundational”. No matter how much you read, learn, practice and implement – it won’t matter a bit if you do not have the heart, desire and drive to move toward a soul that’s suffering and a person in pain.

Now that we’ve established the foundation to being an effective helper is to have a helping heart, let’s fill your “back-pocket” with the top 5 skills to keep you being effective. The top 5 skills that we’ve identified are:

Exploring
Validating
Identifying emotions
Reframing thoughts
Creating a plan

In training, we call it “back-pocket” skills, meaning these 5 skills I keep nearby and available to me at all times. With over a decade of experience, I have found that these skills have rarely (if ever) let me down. Understand and master these skills and you are sure to be an effective helper – with those that want to be helped.

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Kick off your book project in 3 hours! Live workshop on Zoom. You’ll leave with a real book project, progress on your first chapter, and a clear plan to keep going. Saturday, May 2, 2026. Learn more…

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